8 Jobs in Monroe, WA
Creative Financial Staffing is Hiring a Customer Service Technician Near Monroe, WA
- Work with a team of tenured employees, all of whom are dedicated to each other’s success
- This position is in an open-office cubicle environment
- Work on location at a customer’s site where the environment can range from an industrial/mechanical shop to a construction/mining environment
- This position is 100% onsite
- The pay range for this position is $25-$28/hour
Essential Duties And Responsibilities
- Receive and follow up on incoming calls.
- Promptly respond to new voice mails.
- Correctly document service calls to ensure proper assistance with installation. This includes customer information, nature of the call, and technical details.
- Troubleshoot installation issues.
- Accurately process warranty claims and parts orders in a dynamic, high pressure environment.
- Maintain and update detailed work instructions for the position.
- Close out Completed service calls weekly.
- Some college preferred
- Demonstrable problem-solving abilities and negotiation skills under pressure.
- Ability to read and comprehend service manuals, technical information, and schematics.
- Excellent verbal and written communication in English.
- Outstanding telephone etiquette.
- Ability to handle multiple tasks.
- Exhibit strong dedication to the highest-level of customer service.
- Proficient in Microsoft Office, with emphasis on Excel.
Job Summary
Full Time
$48k-62k (estimate)
06/02/2024
06/30/2024
compusolveinc.com
Westbury, NY
50 - 100
Related Companies
The job skills required for Customer Service Technician include Customer Support, Problem Solving, Written Communication, Microsoft Office, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Technician positions, which can be used as a reference in future career path planning. As a Customer Service Technician, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Technician. You can explore the career advancement for a Customer Service Technician below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Technician job description and responsibilities
Consults with customers to establish needs and offer the most appropriate solutions, providing the most gracious and highly professional service with patience, empathy, and the finest care.
04/06/2022: Louisville, KY
Respond to customer calls, electronic communications, and/or other telephone line reports related to CenturyLink products and services.
04/18/2022: Indianapolis, IN
Coordinate with various departments to restore or repair customer service.
03/05/2022: Syracuse, NY
Formulate trouble reports/tickets and/or provide solutions for customer repair problems.
03/20/2022: Anderson, IN
Customer service representatives typically use a telephone, computer, and other office equipment.
02/24/2022: Rock Hill, SC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Technician jobs
Have a clear escalation pathway.
03/14/2022: Parkersburg, WV
Creating the bond and the trust.
03/15/2022: Terre Haute, IN
Have ample self-service options available.
04/03/2022: Winston Salem, NC
Define customer service responsibilities.
02/09/2022: Anderson, IN
Establish continuous communication with other departments.
02/08/2022: Norfolk, VA
Step 3: View the best colleges and universities for Customer Service Technician.
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