2 Jobs in Minneapolis, MN
Sonova USA Inc. is Hiring an Outbound Sales Representative Near Minneapolis, MN
You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's unforgettable moments.
We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.
If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.
Join Sonova. Create sense.
Remote, United States
Elite Hearing Centers, part of Sonova Audiological Care US
Location: Remote
Current pay: $17.00 an hour Sales Incentive Program!
Schedule: Monday-Friday
Hours: 8:30-5 or 9-5:30 EST
Who we are
In a life without sound, our work provides meaning. Connect Hearing is part of the international hearing healthcare innovator, Sonova. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. Connect Hearing has over 200 locations across the USA. Our healthcare experts provide hearing solutions to our patients, and routine follow up care to ensure they enjoy a life without limitations
Customer Care Representative Position Summary
Are you a self starter and enjoy a sales enviornment then the Customer Care Representative role is ideal for you. In this role, you will be requiredto make 130-150 outbound calls daily, the use of customer management software to manage and track the results of your contacts and different types of lead sources. The Customer Care Representative isa disciplined and organized approach using compassion, active listening, understanding, and open-ended inquiries to yield the best performance and results
Responsibilities:
* Outbound calling on assigned warm and new potential leads* Scheduling patient appointments using a call script for multiple types of leads* Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system* Answer return inbound calls as needed after initial outbound contact* Maintain quality service by following organizational standard operating procedures* Maintain and exceed daily, weekly, and monthly appointment (conversion) quotas
* Take inbound call overflow as needed to maintain overall Contact Center client service levels
* Learn and understand basic industry knowledge and vernacular, including measures such as building a product knowledge base around various hearing improvement solutions offered by our Company
* Collaborate with Patient-Facing Clinical staff and hearing care professionals
* Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
* Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity
* Other duties as assigned
General Skills and Attributes:
* 6 months established inside sales and Call Center experience
* Target-driven and goal-oriented
* Comfortable with making an average of up to 150 sales calls per day to cold and warm leads
* Excellent interpersonal communication skills
* Ability to manage time effectively while multitasking in a fast-paced environment
* Effectively manage objection and rejection
* Professional telephone etiquette skills
* Highly motivated with a willingness to be coached
* Strong problem-solving and organizational skills
* Intermediate MS Word and Excel working knowledge
* Proficient order entry speed
Education:
High School diploma or equivalent required
What We Offer:
* Medical, Dental, Vision Coverage* 401K with a Company Match* FREE hearing aids to all employees and discounts for qualified family members* Legal Shield and Identity Theft Protection* PTO and Holiday Time* 1 Floating Holiday per year
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Job Summary
Full Time
$39k-53k (estimate)
06/12/2024
08/11/2024
The job skills required for Outbound Sales Representative include Call Center, Scheduling, Products and Services, Problem Solving, Inside Sales, Active Listening, etc. Having related job skills and expertise will give you an advantage when applying to be an Outbound Sales Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Outbound Sales Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Outbound Sales Representative positions, which can be used as a reference in future career path planning. As an Outbound Sales Representative, it can be promoted into senior positions as a Contact Center Representative III - Outbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Outbound Sales Representative. You can explore the career advancement for an Outbound Sales Representative below and select your interested title to get hiring information.
If you are interested in becoming an Outbound Sales Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Outbound Sales Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Outbound Sales Representative job description and responsibilities
Make outbound customer calls to promote and sell a product or service.
02/24/2022: Elyria, OH
Outbound Sales Representatives sell products and services by making outbound customer calls.
03/26/2022: Fairbanks, AK
Outbound sales representatives set up new customer accounts, access existing customer accounts, and manage sensitive customer data across one or more computer systems.
03/18/2022: Ann Arbor, MI
The definition of outbound sales refers to the process through which sales reps make outbound sales calls or utilize other sales channels to reach prospects.
03/20/2022: Austin, TX
Outbound Sales Representative follows up on the call, gets details about the problem, walks the customer through troubleshooting methods and redirects the call to technical support as necessary.
02/03/2022: New Suffolk, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Outbound Sales Representative jobs
Typing - on average, outbound sales representatives must be able to type at least 40 words per minute and perform various data entry tasks.
03/18/2022: La Crosse, WI
Developed relationships regarding sales training while providing excellent customer service.
01/28/2022: Chattanooga, TN
Demonstrated quick learning skills and excellent sales performance.
03/04/2022: Chico, CA
Used excellent customer service skills and sales experience to close difficult deals.
03/07/2022: Lynchburg, VA
An outbound customer service representative will also be required to have top-notch communication skills and problem-solving skills.
01/21/2022: Boulder, CO
Step 3: View the best colleges and universities for Outbound Sales Representative.
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