If you are a current employee, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please clickto log in to UKG and then navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.

To learn more about Herzing University and our values, visit us at:

We offer a comprehensive benefits package including outstanding education assistance programs.

HOURS:

8:00 am - 4:30 pm, M-F, Weekend coverage as needed (no more than one weekend per month for 2 hours)

EDUCATION and/or EXPERIENCE REQUIREMENTS:

• A High School Diploma and 1 year experience in an IT Support Role.
• Preferred: An Associate's Degree in an IT related field and three years of directly applicable experience working with a help desk ticketing system.

PRIMARY DUTIES AND RESPONSIBILITIES:

This position will coordinate and administer the duties outlined below with a high degree of proficiency and customer satisfaction.

• Provide customer service focused first line technical support utilizing remote tools, to faculty, staff, and students.
• Use analytical skills to troubleshoot a variety of hardware, software, network, and systems issues.
• Complete employee on-boarding and off-boarding tasks.
• Monitor and answer incoming service calls and tickets to the IT Support Desk.
• Fully document and log interactions within the IT Service Management Platform, adhering to SLAs.
• Collaborate with team members, suggesting possible solutions and escalating issues as needed.
• Work with other IT teams as needed.
• Identify trends and technical improvements - escalating to management.
• Support IT roadmap projects, enhancements, and support/maintenance of technology services.
• Contribute to and/or lead continuous improvement projects for incident and problem management procedures.
• Professionally handle confidential information.
• Adhere to security policies and procedures.
• Attend team and individual video meetings.
• Ad-hoc project work as assigned.
• All other duties as assigned.

PHYSICAL REQUIREMENTS

• Must be able to remain in a stationary position 50% of the time.
• Must be able to move around the campus or location.
• Verbally communicates with students, staff and colleagues via telephone or face to face conversations.
• Visually or otherwise identify, observe and assess.
• Operate equipment specific to programmatic track, personal computer, audio-visual equipment, etc.
• Frequently positions self to maintain computer related equipment which may involve bending, stooping, kneeling, crouching, or crawling.
• Occasionally lift, carry and/or move up to 25 pounds.
• Ability to work some evenings and weekends as needed.

Herzing University is committed to providing an environment that is free from discrimination and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2 status, disability status, age, national origin, veteran status, or any other status protected by law.