Summary

Service engineers are responsible for the maintenance and correction of products that have been sold. They offer off-site corrective and preventive maintenance as well as other after-sales technical support solutions. Service engineers are often the ones who interact with customers to provide information and procedures to address the inquiries, concerns and requests to their products and services.

Duties

• Responds to customer complaints.
• Evaluates and resolves problems of the customer; assists in installing the equipment; analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands.
• Works alongside with technical sales engineers; offers customer training for the product; repairs, tests and maintains equipment; monitors performance of the product.
• Maintains product manuals; provides customers with regular reports and feedback on their service requests; develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference.
• Makes recommendations to maintenance technicians; and offers feedback on product development, features and functions.