Summary

This is a hands-on position that will manage the day-to-day functions of IT along with developing the short, mid, and long-term strategy of IT for the company. This position is responsible for the development, implementation, and use of technology throughout the company which includes 3 sites.

Responsibilities

• Deploy, monitor, maintain, develop, upgrade, and support all IT systems.
• Perform IT needs assessments, technology, and vendor selections, focusing on building best practices while controlling costs.
• Lead and manage the helpdesk ticketing system, ensuring timely resolution of all IT issues.
• Provide direct IT support and helpdesk services while managing and mentoring other IT support team members.
• Administer Office365, including user management, email services, and security settings.
• Coordinate with our outsourced IT provider to manage and support IT initiatives.
• Oversee the design, implementation, and maintenance of a robust IT infrastructure, including networks, servers, storage, etc.
• Develop and implement comprehensive cybersecurity strategies; conduct regular security audits and assessments.
• Manage and Support ERP advancement and support.
• Proactively monitor system performance and address issues before they impact the business.
• Identify problematic areas and implement strategic solutions in time.
• Lead system integration efforts to streamline processes and improve data flow.
• Provide exceptional support to local and remote users.
• Work closely with senior management to align IT strategy with our business goals and drive success.
• Work closely with other department Managers to assess needs of the of all aspects of IT.
• Manage IT staff including hiring, training, evaluation, guidance, and development.
• Prepare and manage the IT expense budget, optimizing resources for maximum efficiency.
• Prepare annual capital, expense budgets, and ensure spending is within budget.
• Provide training and support to employees on the use of various IT systems and applications.
• Conduct regular training sessions for staff on new technologies and best practices to keep our team ahead of the curve.
• Develop and enforce IT support policies and procedures to ensure consistency and quality.
• Stay updated on the latest industry trends and emerging technologies to keep us at the forefront of innovation.
• Provide expertise on technology best practices.
• Create a collaborative environment that fosters creativity, innovation, and learning.

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• 5 years of experience in IT or a similar role.
• Strong technical problem solving and communication skills.
• Strong knowledge of IT infrastructure, software management, and cybersecurity.
• Proven experience with IT support and helpdesk management in a manufacturing environment.
• Excellent leadership, communication, and project management skills.
• Proactive problem-solving abilities.

Preferred Qualifications

· Experience with Compliance (PCI, NIST, GDPR).

· Experience administrating Office 365 Environments.

· Skilled in managing ERP systems in a manufacturing environment with knowledge of EDI. Plex Systems ERP preferred.

· Skilled in SQL report development and business analytics.

· Experienced in Installation, configuration, support, and management of: Microsoft operating systems, VMWare, Active Directory, networking equipment.