Service Coordinator - Middleburg Heights

Position Summary:

Full-time position responsible for dispatching Wadsworth Service Technicians to customer sites to obtain optimum efficiency of operations and superior customer service.

Duties:

• Coordinate and dispatch the field operations to diagnose, repair and service customer’s equipment
• Responsible for the management and scheduling of field service activities
• Take customer calls and handle technical questions from customers and field technicians
• Respond efficiently to customer issues and concerns to address questions, problems and requests for service
• Monitor status of service calls and communicate with customers when additional parts or trips are required to complete the job
• Record and maintain files and record of customer requests, work or services performed, charges, expenses, inventory and other dispatch information
• Monitor technician safety and DOT compliance through reporting tools within field service management software and notify technicians / management when necessary.
• Prepare equipment repair quotations
• Open and monitor service/repair work orders for accuracy (i.e. parts, materials, labor, etc.)
• Filling backflow paperwork with appropriate municipalities
• Time card verification for Wadsworth Service Technicians
• Perform all work in accordance with established quality standards and safety procedures
• Other duties as assigned

Requirements:

• High School diploma or equivalent required
• Previous experience as a Dispatch or Scheduling Coordinator preferred
• Computer proficiency and the ability to accurately enter data and generate reports
• Working knowledge of Microsoft Office suite
• Excellent written and oral communication skills
• Excellent organizational skills and a keen eye for detail
• Interest in working in a team-oriented environment
• Ability to multi-task and prioritize responsibilities and workflow
• Strong interpersonal skills to effectively communicate with both internal and external clients
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail

Wadsworth Solutions is an equal opportunity employer and provides fair and equal treatment to all individuals, employees, and applicants for employment, regardless of race, color, religion, age, sex, sexual orientation, gender identity, pregnancy, national origin, disability, genetic information, military / veteran status, or any other protected group status under federal, state, or local law.

Pre-employment drug testing and background screening required.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person