2 Jobs in Melville, NY
LEVITON is Hiring a Customer Service Representative I Near Melville, NY
About The RoleUnder general supervision, the Customer Service representative position is responsible for providing a best-in-class customer experience. By effectively handling customer requests including stock checks, order status, and pricing inquiries, this position represents the face of the company. The CSR is involved in supporting the Leviton sales team, pertaining to managing and expediting customer orders, product information, production schedules and other facets of the shipping cycle. This position is highly visible with daily interactions with various departments such as the Claims department, Product management, eCommerce, Environmental Compliance, Tech Support as well as other Supply Chain departments. Inquiries are handled via phone, email, and self-service means, to exceed customer expectations.
Responsibilities
- Responsible for the daily handling of customer inquiries, such as order status, item availability, pricing, and credits.
- Ensures correct entry of orders requiring any special instructions, handling or routing and communicates it to the shipping DC’s.
- Liaison amongst many departments to obtain vital item information, production schedules, pricing, and any other customer or sales requirements.
- Implements, manages, and monitors all customer requirements to confirm expectations are met as it relates to fill rate, on-time shipping, special items, freight terms, packaging, etc.
- Investigates any situation where customer’s requirements were not met and helps to develop plan to correct and improve.
- Establishes and maintains cordial customer relations through telephone contact and email professionalism.
- Responsible to issue and research service level reports (i.e., turn-around time, fill rates and open orders) to ensure the consistent flow of orders.
- Will get involved in special projects and testing as determined by management.
- Must have good oral and written communication skills.
- Must have strong organizational skills.
- Must have the ability to handle large volume of inbound calls.
- Must have the ability to maintain cordial customer relations.
- High School Diploma required; college degree preferred.
- Customer Service experience in a call center environment.
- Experience working with a highly collaborative team.
- Medical, dental, and vision insurance programs
- 401K plans with employer-matching contributions
- Tuition reimbursement
- PTO
- Paid holidays
- Volunteer time off
Leviton is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
The future looks brighter than ever. Join our team now!,
Pay RangePay: Up to $43,000
Job Summary
Full Time
Durable Manufacturing
$59k-76k (estimate)
06/08/2024
07/08/2024
50 - 100
$5M - $10M
Durable Manufacturing
Related Companies
The job skills required for Customer Service Representative I include Customer Service, Call Center, CSR, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative I positions, which can be used as a reference in future career path planning. As a Customer Service Representative I, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative I. You can explore the career advancement for a Customer Service Representative I below and select your interested title to get hiring information.
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