JOB SUMMARY:

Under direction of the Practice Manager, the Front Desk-Patient Advocate creates a great first impression and facilitates an exceptional patient experience for each patient.

ESSENTIAL FUNCTIONS:

• Welcomes patients in a friendly and professional manner as they enter the practice.
• Facilitates introduction to the front desk and registration process.
• Engage with patients for an exceptional patient experience including monitoring wait times and providing updates.
• Provides feedback to the practice manager and leads as appropriate.
• Utilizes provided technology to enhance the patient experience.
• Assists with assigned front desk duties as directed.
• Thanks patients as they depart the practice.
• Maintains a clean, organized, and safe lobby.
• Performs other front desk duties as needed:

providing excellent customer service for patients in accordance with practice policies

maintaining patient accounts by obtaining, recording, and updating personal and financial information

recording and updating patient financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims

protecting patients' private health, personal and financial information

scheduling patient appointments and notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays

performing day-to-day administrative functions and general office duties including but not limited to copying, filing, faxing, answering phones and data entry

answering and transferring telephone calls as needed; works with call center representative to ensure adequate patient support at all times

adhering to all policies on safety and security; maintains restricted areas safe by safeguarding entry and computer system passwords

Assist with other duties as assigned

QUALIFICATIONS REQUIRED:

• High School graduate or equivalent required, Medical Receptionist Certificate a plus

• 1-3 years of medical office receptionist experience; Medical Receptionist Certificate a plus
• Exceptional verbal communication and customer service skills
• Regular and reliable attendance is an essential function of the position
• Computer literate with entry level working knowledge
• Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks at one time
• Ability to work independently or with a team
• Professional appearance
• Positive attitude

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