25 Jobs in Maspeth, NY
Eldorado Coffee Roasters is Hiring a Service Dispatcher Near Maspeth, NY
- Manage day-to-day operations of service department in the NYC Metro and NJ area
- Field incoming calls/customer inquiries from current customers and prospects, while maintaining superior customer service
- Field incoming emails or texts from internal team members
- Dispatch via email and/or phone Service Technicians, as service requests are received
- Maintain the Service Technicians daily schedules
- Debrief Customers after completion of each call (if necessary)
- Schedule and dispatch servicemen to appropriate locations according to predetermined schedules, customer requests or immediate needs
- Create and track service calls
- Coordinate with mechanics, supervisors, sales team, customers to resolve problems, requests for service
- Coordinate and communicate with parts vendors for pricing and parts needed by technicians, and arrange install of parts to the location
- Maintain service reports and logs
- Prepare in advance daily work schedules, such as tune-ups, Installs, inspections, etc.
- Prepare and/or receive work orders to and from servicemen
- Keep and organize work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
- Maintain customer database with current information using SAP.
- Use telephones, emails, or text messages to contact employees and customers
- Assist with coordinating vehicle maintenance
- Manage productivity of Service Technicians
- Other duties and responsibilities, as assigned
- Bilingual English/Spanish
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 10 hour shift
- Customer Service one year
- Dispatching: 1 year (Required)
- Spanish (Required)
Job Summary
Full Time
$46k-58k (estimate)
08/17/2023
07/02/2024
eldoradocoffee.com
Maspeth, NY
50 - 100
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The job skills required for Service Dispatcher include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Dispatcher positions, which can be used as a reference in future career path planning. As a Service Dispatcher, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Dispatcher. You can explore the career advancement for a Service Dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Service Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Dispatcher job description and responsibilities
Service Dispatchers manage customer phone calls and organize service calls such that HVAC Technicians can move efficiently from job to job throughout the day.
01/20/2022: Wilmington, NC
Service Dispatchers are office professionals who oversee HVAC Technicians' work and direct them to jobs that require attention.
02/07/2022: Washington, DC
The service dispatcher will also ensure that the necessary tools and parts are ready for the job.
02/27/2022: Moline, IL
Service dispatchers prioritize service requests and schedule jobs accordingly to address the most urgent customer needs as quickly as possible.
03/04/2022: Binghamton, NY
Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.
03/06/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Dispatcher jobs
Moreover, the management will need to train technicians and the dispatcher to work together.
02/17/2022: Billings, MT
Other duties usually seen on a Service Dispatcher resume example are relaying work order and messages, communicating with work crews, addressing customer questions, and maintaining records of service requests.
02/23/2022: Peoria, IL
Analyze how jobs are being assigned, scheduled and re-scheduled.
01/28/2022: Atlantic City, NJ
Typically requires a high school diploma or equivalent.
03/24/2022: New Suffolk, NY
Dispatchers need the technological skills to use computers, software, radios and recording equipment.
02/22/2022: Gary, IN
Step 3: View the best colleges and universities for Service Dispatcher.
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