12 Jobs in Maryland, MO
Integrated Resources Inc is Hiring a : Customer Care Associate Near Maryland, MO
Company Description
Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.
We’ve stayed true to our focus of finding qualified and experienced professionals in our specialty areas. Our partner-employers know that they can rely on us to find the right match between their needs and the abilities of our top-tier candidates. By continually exceeding their expectations, we have built successful ongoing partnerships that help us stay true to our commitments of performance and integrity.
Our team works hard to deliver a tailored approach for each and every client, critical in matching the right employers with the right candidates. We forge partnerships that are meant for the long term and align skills and cultures. At IRI, we know that our success is directly tied to our clients’ success.
Job Description
- This position is a frontline service position providing assistance to client’s members and providers regarding programs, policies, and procedures.
- Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers.
- Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call.
Qualifications
- Bilingual only (Spanish)
- Must be a proficient typist (avg. 35 WPM)
Additional Information
- Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.
- Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.
- Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction.
- Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.
- Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.
Job Summary
Full Time
$42k-55k (estimate)
03/14/2024
07/20/2024
BONITA SPRINGS, FL
50 - 100
2014
$10M - $50M
Related Companies
The job skills required for : Customer Care Associate include Commitment, etc. Having related job skills and expertise will give you an advantage when applying to be a : Customer Care Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by : Customer Care Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for : Customer Care Associate positions, which can be used as a reference in future career path planning. As a : Customer Care Associate, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary : Customer Care Associate. You can explore the career advancement for a : Customer Care Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Associate job description and responsibilities
Customer Care Associates perform a variety of support tasks to offer exceptional service to customers.
02/19/2022: Phoenix, AZ
Understand customer requirements so as to provide appropriate clarifications and solutions.
04/02/2022: Dayton, OH
Work within various teams to ensure outstanding customer service.
03/12/2022: Detroit, MI
Maintain broad knowledge of customer products and services.
03/25/2022: Burlington, VT
Provided excellent customer service customers with a friendly approach and maintaining a positive attitude.
04/17/2022: Lancaster, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Associate jobs
Attending training sessions to grow knowledge of products and to develop customer service skills.
02/08/2022: Reading, PA
Maintain an updated knowledge of the organization's products, services, and customer service policies.
01/29/2022: Lompoc, CA
Customer orientation and ability to adapt/respond to different types of characters.
02/04/2022: Canton, OH
Being able to adapt, pivot, and bend the general rules to please a customer enhances the service experience.
04/12/2022: Santa Maria, CA
Delivering great customer experiences (CX) needs to be everyone’s job.
02/01/2022: Nashua, NH
Step 3: View the best colleges and universities for Customer Care Associate.
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