Description
We're Hiring for a Dispatcher in Marietta, GA!
Transdev is proud to offer:

• $21.00/hour
• Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
• Paid time off & vacation.

Major Responsibilities:

• Execute Smart Drive Discipline and show clips to operators if needed
• Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations, and missed trip
• Conduct AM and PM Security Safety Check of building
• Must conduct Paratransit AM and PM "Lot Check", following proper lot check procedures
• Book Paratransit Service Reservations
• Scheduling for Paratransit Service trips
• Must conduct FLEX AM and PM "Lot Check", following proper lot check procedures
• Book FLEX Service Reservations
• Scheduling for FLEX Service trips
• Record mileage of FLEX vehicles
• Print next service day FLEX manifests
• Retrieve cash from Black Box on vehicles with Farebox challenges when required
  • Retrieve Black Box Contents
  • Completed Black Box Form
  • Copy Black Box Form to place in Cash Bag
  • Must immediately drop cash bag in cash bag drop to safe in reception area
• Manually update database with arrival and departure times and mileage as required
• Conduct Trip Edit of each manifest, daily
• Scan and email all manifests to management daily
• Manually enter daily required data into the Daily Operations Report (DOR
• Properly handling Accidents and Incidents
  • Enter data into DOR immediately
  • Email within 30 minutes to CobbLincDOR - must copy/paste Accidents and Incidents from DOR;
• Manages emergency situations for vehicle operators; act as liaison between the carrier and emergency services
• Manages daily service by reviewing route performance and proactively responding to situations that impact customer service
• Make schedule changes as necessary to ensure on-time performance
• Assign trips as necessary to minimize deadhead miles/time and maximize efficiency while ensuring timely pickups
• Complete Out-Of-Window forms daily for each OOW occurrence
• View and edit trips using correct vehicles and drivers
• Be able to geographically locate drivers at all times
• Reassign trips as necessary to accommodate maintenance and trip demands
• Document schedule changes
• Ensure timely performance of all trips by monitoring driver routes periodically
• Ensure proper radio and 10-code use
• Document all driver call outs, including early and late starts, and early and late finish
• Accept, Stamp Date, and Time for Time Off Requests
• Monitor drivers for the proper uniforms
• Handle ETA Calls from customers
• Handle and filter calls received from and/or from Customers, Reservations, Customer Service, Management, Safety, etc
• Communicate cancellations and trip changes to drivers
• Assist drivers in finding locations
• Keep an accurate record of incidents and accidents and make sure to document in dispatch log and follow up with immediate supervisor
• Assist drivers and notify proper authorities in the event of accident
• Strive to perform the highest standard of customer service daily
• Anticipate potential trouble and respond accordingly and promptly
• Inform maintenance department of any road service calls

Experience & Skills Required:

• High school diploma or equivalent
• Technical degree preferred
• Night Shift availability
• 3-5 years experience
• Excellent verbal and interpersonal skills.
• Problem solving and analytical abilities.
• Excellent customer service skills
• Previous dispatch, customer service, or scheduling experience
• Excellent phone demeanor and customer service skills
• Ability to work independently
• Excellent verbal, interpersonal, judgment, multitask, and problem solving abilities
• Experience with Trapeze scheduling software is preferred.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.
About Transdev : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen
California applicants: Please Click Here for CA Employee Privacy Policy.