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DIRECTOR - OPERATIONS SUPPORT
$169k-196k (estimate)
Full Time | Business Services
1 Week Ago
City of New York is Hiring a DIRECTOR - OPERATIONS SUPPORT Near Manhattan, NY
- ONLY PERMANENT CITY EMPLOYEES IN THE COMPUTER SYSTEMS MANAGER TITLE OR A COMPARABLE PERMANENT CIVIL SERVICE TITLE ARE ELIGIBLE TO APPLY.
Roles And Responsibilities:Under the direction of the Deputy Executive Director for HRP/Timekeeping Operations, the Director has the primary responsibility of:
JOB MANAGEMENT
- Ensure that the scheduler application (dSeries) is configured to safely support both peak and regular usage levels and that any issues are escalated as documented
- Ensure that processes are in place to actively monitor online and batch operations.
- Ensure that system response times are within acceptable levels.
- Ensure that resources are scheduled and available for the different process shifts
- Ensure that the Payroll Management System (PMS) and Pension Payroll Management System (PPMS) processing calendars are created, maintained, and published per daily, quarterly, yearly schedule
- Have a working relationship and liaise with other HR/Payroll and Timekeeping groups
- Document and ensure that QA/QC processes and procedures are updated and adhered to
- Document and implement application security updates, processes, and procedures
- Ensure to collect and maintain required changes for all HR/Payroll and Timekeeping security re-certifications
- Prepare and present findings and feedback to the Internal and External Audit groups
- Ensure that programming source code and job scheduling code for PMS, PPMS, New York City Automated Personnel System (NYCAPS), and Citywide timekeeping (CityTime) applications are maintained and updated appropriately
- Ensure that any batch processing issues are addressed and resolved quickly and efficiently in accordance with FISA mandates
- 15 years’ experience in IT management, multiple roles in systems implementation, supervision of technical personnel, architecture, security/compliance, and business wide strategic planning.
- 10 years’ experience managing an IBM AIX environment
- 7 years’ experience in Backup and Recover for day-to-day operations and Disaster Recovery.
- 5 years’ experience supporting large ERP application (e.g., PeopleSoft) or application environments.
- Excellent troubleshooting, analytical and problem solving skills.
- Demonstrated leadership skills and ability to establish a roadmap for operational improvement
- Excellent communication skills (oral and written), interpersonal, and organizational and strong project management skills.
- Self-motivated with ability to work well with other groups in an enterprise wide, large-scale matrix environment
Applicants may visit the Jobs NYC website: www.nyc.gov/jobs and apply to Job ID: 631075. While all complete applications will be given consideration, only candidates selected for an interview will be contacted.
Hours/Shift
35 hours Weekly/Day
Work Location
5 Manhattan West
Additional Information
P350
Minimum Qualifications
- A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or
- A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
- A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
- A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.
Preferred Skills
- 15 years’ experience in IT management, multiple roles in systems implementation, supervision of technical personnel, architecture, security/compliance, and business wide strategic planning. - 10 years’ experience managing an IBM AIX environment - 7 years’ experience in Backup and Recover for day-to-day operations and Disaster Recovery. - 5 years’ experience supporting large ERP application (e.g., PeopleSoft) or application environments. - Excellent troubleshooting, analytical and problem solving skills. - Demonstrated leadership skills and ability to establish a roadmap for operational improvement - Excellent communication skills (oral and written), interpersonal, and organizational and strong project management skills. - Self-motivated with ability to work well with other groups in an enterprise wide, large-scale matrix environment
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
, $150,000.00 – $180,000.00
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$169k-196k (estimate)
POST DATE
05/19/2024
EXPIRATION DATE
06/13/2024
WEBSITE
nyc.gov
HEADQUARTERS
KINGSTON, NY
SIZE
>50,000
FOUNDED
1898
TYPE
Private
CEO
PAULA VAN
REVENUE
>$50B
INDUSTRY
Business Services
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About City of New York
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The job skills required for DIRECTOR - OPERATIONS SUPPORT include Leadership, Problem Solving, Project Management, Communication Skills, Programming, etc. Having related job skills and expertise will give you an advantage when applying to be a DIRECTOR - OPERATIONS SUPPORT. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by DIRECTOR - OPERATIONS SUPPORT. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for DIRECTOR - OPERATIONS SUPPORT positions, which can be used as a reference in future career path planning. As a DIRECTOR - OPERATIONS SUPPORT, it can be promoted into senior positions as a Divisional/Regional Operations Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary DIRECTOR - OPERATIONS SUPPORT. You can explore the career advancement for a DIRECTOR - OPERATIONS SUPPORT below and select your interested title to get hiring information.
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