1 Job in Mammoth Lakes, CA
SORT BY
K
System Support Specialist I
$47k-58k (estimate)
Full Time
3 Weeks Ago
Kern Community College District is Hiring a System Support Specialist I Near Mammoth Lakes, CA
System Support Specialist I
Kern Community College District
Salary: $4,899.91 - $6,923.44 Monthly
Job Type: Full Time
Job Number: FY23-2400814
Location: Mammoth, CA
Department: Information Technology Services
Basic Function
Under the direction of assigned supervisor, install and support desktops, laptops, application software, printers, computer labs and related technology for Faculty, Staff and Administrators in person, via telephone or with the use of remote access tools. Assist with the support of the college's information technology systems and applications; these systems include the voice and data networks, servers, computers, printers, software and applications used by college employees and students.
DISTINGUISHING CHARACTERISTICS: The Systems Support Specialist I is distinguished from the II by a focus on servicing PCs and related equipment.
Representative Duties
Diagnose and troubleshoot PC related software and hardware problems.
Coordinate timely resolution of and follow-up on software and hardware problems with all levels of IT resources including network, server, application, and help desk support operations.
Work with hardware and software manufacturers' support in handling and if necessary escalating warranty repair and parts replacement issues.
Log details of support provided in Help Desk trouble-ticketing system;
Advance the use of a knowledge repository to share information among all levels of IT service and support.
Develop and use workstation configuration management tools and procedures to perform software distribution, patch management, inventory management and imaging. Install, configure and support a wide variety of complex software applications that support the needs of the college faculty, staff and students.
Develop, recommend and use best tools and practices for computer lab management; Develop and deploy optimized images in timely and effective manner to the campus computer labs that include a wide variety of both purchased and shareware software packages.
Work with network and server support operations to setup and support effective processes (i.e. Group Policies, Login Scripts, Roaming profiles, etc...) for providing users with access to resources and determining the behavior (profile) of all computers on campus.
Assist with the installation, configuration, and support of network (wired, WIFI) equipment and servers in alignment with district wide IT processes and standards.
Maintain proper hardware replacement planning information to assist with forecasting the regular replacement and/or upgrading of desktop, laptop, printer and related technology assets.
Receive, prioritize, and respond to Help Desk Service tickets, incoming calls, and/or e-mails regarding PC hardware and software problems.
Identify chronic problems and work with Help Desk support operations in performing root-cause analysis on such problems and finding solutions for reducing or eliminating them.
Receive, prioritize, and complete individual and group requests for hardware or software moves, adds, and changes.
Work to identify and implement technology standards for on campus technology support or collaborate with peers across the district to develop best practices and foster continuous improvement of IT services.
Provide input and recommendations on hardware specifications required to meet the computing needs of end users.
Help ensure end users are aware of what hardware and software is available for their use and how to obtain support for all IT services.
Work toward attainment of key support goals such an average response time, mean time to repair, end-user satisfaction and number of problems resolved within a given period.
Provide brief hands-on training to users in the use of hardware and software.
Maintain system documentation including configuration information for technology you are directly responsible for.
Stay informed of trends in hardware and software, troubleshooting, automation technologies and other changes that could improve PC server and support.
Perform related duties as assigned
Minimum Qualifications
Any combination equivalent to:
Associate's degree supplemented by college-level course work in computer software applications, business practices or a related field and one (1) year of increasingly responsible experience in the use and support of computer software and hardware providing technological support to a variety of end-users.
OR
High school diploma, GED or equivalent certificate of competency and three years of work experience such as described in the representative duties section of the specification.
Knowledge and Abilities
SALARY RANGE$4,899.91 - $6,923.44 monthlyMaximum Entry Level Salary: $5,147.97 monthly
SPECIAL INSTRUCTIONSFirst Review of Applications: Complete application packets will be accepted until the position is filled; but those received by June 4, 2024, are assured consideration. The College reserves the right to extend time limits or reinitiate the recruitment/selection process at any point. Completed application packet MUST include:
- Completed Online Application for Employment form
- Current resume
- Letter of interest (Cover Letter)
- Copy of legible transcripts
- List of five (5) professional references - Listed on application form
Foreign Degree: Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC. (ACEI). A copy of the evaluation must be submitted with your on-line application.
Applicants who require reasonable accommodation to participate in the selection process should contact Human Resources to make the necessary arrangements. EEO Plan 2021-2024
Note: The District is strongly committed to achieving staff diversity and the principles of equal employment opportunity. The District encourages a diverse pool of applicants and does not discriminate on the basis of national origin, religion, age, gender, gender identity, gender expression, race or ethnicity, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, or because he/she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics or any other characteristic protected by federal, state or local law, in any of its policies, procedures or practices.Discrimination Free Work Environment
The District does not provide sponsorship for authorization to work in the United States. Work authorization should be established at the time of application submission.
All applicants must apply online at https://www.schooljobs.com/careers/kccd/jobs/4494017/system-support-specialist-i. Emails will not be accepted.
jeid-7350cff9759d1a4ab93ee1943775e1dd
Job Summary
JOB TYPE
Full Time
SALARY
$47k-58k (estimate)
POST DATE
05/24/2024
EXPIRATION DATE
07/23/2024
WEBSITE
kccd.edu
HEADQUARTERS
EDWARDS, CA
SIZE
1,000 - 3,000
TYPE
Private
CEO
KRISTY LOWE
REVENUE
$10M - $50M
Related Companies
Show more
The job skills required for System Support Specialist I include Help Desk, Desktop Support, Installation, Planning, Help Desk Support, etc. Having related job skills and expertise will give you an advantage when applying to be a System Support Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by System Support Specialist I. Select any job title you are interested in and start to search job requirements.
For the skill of Desktop Support
SBASE TECHNOLOGIES
Contractor | Full Time
$68k-86k (estimate)
1 Week Ago
Show more
The following is the career advancement route for System Support Specialist I positions, which can be used as a reference in future career path planning. As a System Support Specialist I, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary System Support Specialist I. You can explore the career advancement for a System Support Specialist I below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
