Operations Manager

Department: Community Coordination

Employment Type: Permanent - Full Time

Location: Malden - Commercial Street

Description

Key Responsibilities

• Assist the Vice President of Field Operations with the daily operations of a Community Coordination Site, ensuring that the program activities and performance meet and exceed established goals. 
• Supervise clerical and volunteer staff as assigned.
• Monitor employee performance, training needs, time cards and record keeping 
• Oversee and organize office operations and procedures (e.g. typing, filing, photocopying, faxing and other clerical services).
• Develop periodic trainings and protocols of clerical and administrative support.
• Responsible for the accurate and timely preparation of statistical and narrative reports.
• Assist in grant writing, development and implementation of programs.
• Oversee the tracking and data collection of client information and assist in the preparation of reports for funding sources.
• Manage bills to be paid, and provide follow-up to make sure all accounts are reconciled.
• Manage inventory and purchase of office supplies and servicing of equipment and renewals of contracts.
• Disseminate information about ABCD services throughout the community, representing the agency at meeting with other agencies, local groups, etc. as appropriate.
• Develop relationships with other community based organizations.
• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• Minimum of a high school diploma or equivalent with at least three to five years of experience in case management or job development and experience working with adults and youth required.
• Some college coursework preferred.
• Must have a broad knowledge of human services in the city, how to access them and demonstrated ability to work with clients and staff of diverse backgrounds.
• Excellent oral and written communication skills and demonstrated ability to work without supervision required.
• Bilingual skills as needed.
• Willingness to travel and attend meetings and agency events.
• Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.