Job Description:

Host/Hostess

SUMMARY:

This position supports the Dining Room in providing service to Sal & Mookies’ customers as they enter the restaurant by directing them to the tables. The Host manages the table seating to reflect the most efficient use of the front house staff while keeping service delays at a minimum. The host is the face of Sal & Mookies and “sets the tone” for the restaurant experience by our customers as they enter the restaurant.

REQUIREMENTS:

Education:

• Preferred: High School Diploma or Equivalent

Experience:

•  Preferred: Waitservice or the equivalent experience at full service restaurant

Skills: 

• Able to deal with stressful situations
• Ability to listen to customer needs
• Efficiently deals with different demands
• Organized as to the tables serviced
• Friendly and positive attitude
• Clear communication skills
• Skilled in telephone usage

Physical: 

• Use of legs and feet, arms and hands, walk, stand, and carry up to 25 lb.
•  Able to see and hear within normal standards with corrective devices if necessary

Mental:

• Read write, and speak English, basic math skills, work under pressure

WORKING CONDITIONS:

This person will work in a dining room of a full service restaurant which is a temperature controlled environment subject to moderate noise. This person will be subject to hazards associated with food serving and clearing including: slippery surfaces, crowded walk ways, sharp utensils, broken glassware and dishes, and hot food and liquids.

The working hours are dependent on the weekly schedule established by the Service Manager of a six-day-per-week, busy restaurant. Hours worked however must reflect the actual time required for successful completion of a project/task.

This is a variable position and as such, there is no guarantee for a specific number of hours.

REPORTING RELATIONSHIPS:

The Host/Hostess reports directly to the Service Manager and the Assistant Service Manager.

DUTIES AND RESPONSIBILITIES:

1. Greets customers as they enter the restaurant;

2. Manages the table seating to reflect the most efficient use of the service staff;

3. Manages the table seating to keep service delays at a minimum;

4. Controls the availability of tables so that new customers are presented with clean tables with available servers and staff;

5. Cleans and organizes the host stand;

6. Answers the telephone and directs messages;

7. Has further responsibilities in maintaining a positive demeanor and appearance that enhances the occasion for the customer and in carrying out the duties efficiently and quickly.

This job description is not designed to cover or contain a comprehensive listing of all duties, activities or responsibilities that are required for this position. Duties, activities and responsibilities required for this position may change at any time without or without notice.

The Host/Hostess also is governed by the rules outlined in the Employee Manual as to the overall conduct and behavior expected for all employees.