ESSENTIAL FUNCTION(S):
Employees of Bluejack National ensure that the highest level of service is offered to members and guests by providing personal, gracious and professional service. As F&B Host, you will represent the Food & Beverage Department to the members and guests of Bluejack.
You will be responsible for upholding the Bluejack National Mission Statement:
“To create exceptional lifestyle experiences one family, one member, one guest at a time.”
You will be responsible for upholding the Bluejack National Cultural Belief Statements:
Integrity First: I am accountable to be honest and always do the right thing.
Be Remarkable: I seek ways to be extraordinary and deliver a positive impact every day.
Empowerment: I have the skills, resources, and authority to create memorable experiences.
Value People: I empathize and respect others.
Speak-Up: I seek, listen, and provide candid feedback to improve performance.
Be Dependable: I am loyal to the team and committed to the Bluejack mission and experience.

JOB DUTIES:
The F&B Host job duties include creating a welcoming environment for guests at the entry and exit of the restaurant space as well as managing the reservation and seating of each shift. The F&B Host is fully present in the dining room during operational hours. The F&B Host must as well keep up with the cleanliness and proper condition of the restaurant tools and equipment at Bluejack National. This position is member facing and requires strong customer service skills, and the ability to anticipate and comply to guest needs in a genuine and timely manner while following all Food & Beverage standards.

RESPONSIBILITIES:
• Adhere to food, health and safety standards.
• Ensure uniform and personal appearance are clean, professional, and in accordance with the F&B Grooming Standard.
• Be punctual for all scheduled shifts.
• Offer members a warm and sincere greeting. Use the guest name, if and when possible.
• Anticipate and comply with guest needs while following Food & Beverage Standards
• Offer members a fond farewell. Give them a warm goodbye and use their names, if and when possible.
• Always exhibit a friendly demeanor and positive attitude while on duty.
• Seat guests and manage the seating chart on OpenTable.
• Monitor restaurant activity to determine seating and dining flow.
• Answer phone calls and take guest reservations.
• Answer incoming Medallia Concierge inquiries related to Food & Beverage.
• Stay present in the dining room and always in sight of guests.
• Maintain proper and adequate set-up of the dining room and Host stations on a daily basis according to established Standards.
• Be fully knowledgeable of all Food & Beverage menus and offerings.
• Follow & adhere to opening, closing, and requisition procedures developed for the Host position in Food & Beverage.
• Responsible for maintaining all standard operating procedures.
• Responsible for communicating any maintenance and repair needs to the F&B Manager.
• Maintain a high level of hospitality and professionalism with each team member and guest.
• Maintain open communication in regards to conflict resolution with co-workers.
• Handle member problems and complaints as professionally as possible or refer to the F&B Managers or DOFB for support.
• Ability to apply analytical and problem-solving skills.
• Maintain confidentiality of proprietary information, and protect company assets.
• Assist with the setup, breakdown and service of all major club functions and events as needed.
• Attend all relevant operational meetings.
• Assist with any other job related duties or special projects as assigned by management.

APPROXIMATE SCHEDULE AND HOURS:
• Weekdays, weekends and Holidays. Schedule flexible as business requires.

JOB REQUIREMENTS:
• Service oriented style with professional presentations skills.
• Experience providing excellent customer service in a fast-paced environment.
• Minimum of 1 year experience in the hospitality industry in a service role.
• Hotel / Resort experience a plus.
• Skilled in interpersonal communications and organization.

PHYSICAL JOB REQUIREMENTS:
• Lifting/Pushing/Pulling/Carrying/ Bending/Kneeling.
• Should be able to lift and carry up to 25 lbs.
• This position requires an above average amount of physical labor such as bending, stooping, walking, reaching and standing. This position requires this type of activity throughout the day.

ACKNOWLEDGMENT:
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.