OVERVIEW

The Fulfillment Supervisor role is primarily focused on the overall performance of our web fulfillment team meeting daily quantifiable metrics based around accuracy and efficiency while maintaining a preset shipping window. This role reports into the Fulfillment Manager.

RESPONSIBILITIES

• Determine order priority based on order method, destination, and timeline

• Manage personnel, time and resources to establish maximum effectiveness

• Oversee and manage the fulfillment team by ensuring timely and prompt movement of personnel and product

• Motivate team members to increase efficiency within a positive work environment

• Liaise with Assembly, Printing, and Inventory/Warehousing team on the availability of needed items to fulfill orders

• Work with Customer Service and Sales team to cultivate a positive experience for the customer and continuously improve processes

• Navigate proficiently within company databases such as ShipStation, SAP, Magento, and ZenDesk

• Coordinate third party shipments such as Hygge & West or Simply Framed with Fulfillment Specialists/Experts and Customer Care

• Check in received shipments/communicate with delivery and pick up drivers

• Communicate with shipping partners as required

SKILLS & REQUIREMENTS

• Minimum of 3 years manufacturing and/or fulfillment experience

• Proven management experience including training and development of team

• Strong understanding of MRP

• Bachelor’s degree preferred but not necessarily required

• Experience with SAP Business One a plus

• Strong attention to detail

• Highly organized and self motivated

• Effective communication skills

• Passion for the Rifle Paper Co. brand

About Rifle Paper Co.

Rifle Paper Co. is a growing lifestyle brand that creates moments of beauty in the real world through thoughtfully designed products. Founded in 2009 by married couple Anna and Nathan Bond, our team has expanded to more than 150 employees across our Florida and New York offices. Our stationery, home decor, and accessories can be found at riflepaperco.com, Anthropologie, Paper Source, and in thousands of locations all over the world.