The Medical Office Coordinator will :

• Greet and attend to patients in person and over the phone.
• Use professional language and tone, speak clearly, be courteous and polite, smile and maintain eye contact, and listen carefully to understand patient need.
• Professionally and competently assist providers, staff, visitors and patients.
• Schedule patient appointments following office protocols to ensure appropriate access for patients and maintain the flow in the office.
• Manage appointment functions such as recall list, appointment reminders, portal scheduling, reminder calls etc.
• Complete registration of each patient including all demographics, obtain copies of insurance cards and valid personal identification, perform eligibility verification and collect co-pays and other patient balances.
• Prepare patient documents for patient encounters and manage patient forms.
• Perform all duties within HIPAA regulations and adhere to policies and procedures during all activities.
• Communicate medical results to patients under clinical supervision and guidance, as appropriate.

Requirements

• High School Diploma or equivalent
• Associate Degree (preferred)
• Experience in a customer service or healthcare related role (preferred)
• Working knowledge of medical terminology and HIPAA regulations (preferred)
• Innovative thinker with strong conceptual and problem-solving skills. Meticulous attention to detail with the ability to multi-task.
• Strong organizational, administrative, and time-management skills.
• Ability to work under pressure and react effectively to emergency situations.
• Ability to work collaboratively with all team-members.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and technology skills.
• Passionate about healthcare excellence.
• Must be fully vaccinated against COVID 19 virus and provide required vaccination documentation unless approved for an exemption prior to starting employment.

Last updated : 2024-05-23