**Overview:**

We are seeking a dynamic and experienced Branch Manager to lead our team. The ideal candidate will have a strong background in sales, business development, and strategic planning. As a Branch Manager, you will be responsible for overseeing the daily operations, driving business growth, and ensuring profitability.

Responsible for the administration and supervision of branch activities to meet overall credit union strategic goals. Guide, direct and supervise branch initiatives in providing exceptional service to members in account transactions, loan applications, new accounts, and solving problems within established policies and procedures.

• Promote and maintain a knowledgeable, professional, courteous, and friendly staff and atmosphere for our members and co-workers.

• Answer routine to complex questions on products, services, policies, procedures, rules, and regulations.

• Observe work of branch employees to ensure the highest level of quality service to members.

• Support a cross-selling environment within the branch.

• Ensure that the Branch Manager or Chief Member Service Officer is kept fully informed on the conditions and operations of the branch and of all-important factors influencing them.

• Implement and maintain operational procedures for the branch to maximize efficiency and quality of work and to provide consistent quality service to members.

• Manage the security and safety for the branch.

• Monitor branch activity, including number of transactions, volume, teller errors, loan volume, and new accounts.

• Ensure compliance with all applicable federal and state laws and regulations set forth by NCUA, CUNA, and other governmental authorities.

• Will conduct loan interviews and process loans as needed.

• Open accounts, provide member service and perform transactions as needed.

• Responsible for coordinating the general maintenance of branch properties, ensuring that

equipment such as air conditioning, heating systems, electrical systems, plumbing and other

office equipment are properly functioning.

• Perform other duties as assigned by immediate supervisor or manager.

• Act as the Lead Teller for the branch

• Perform duties of Member Advisor

• Perform all duties in accordance with the credit union’s service standards, operations policies,

and procedures, and in compliance with applicable state and federal laws and regulations.

• Identify reportable transactions and activities under the Bank Secrecy Act (BSA), its implementing regulations, and Unison’s Anti-Money Laundering program. Comply with requirements under Unison’s Member (Customer) Identification Program (CIP), FinCEN 314a procedures, and OFAC regulations and sanction programs. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above.

• Professional, well-developed interpersonal skills necessary for serving credit union members and projecting a positive image as a representative of the credit union.

• Thorough knowledge of credit union operations, products, and services.

• Strong interpersonal skills to effectively work with staff, members, and vendors.

• A passion for providing exceptional member service.

• 2-3 years of previous lending experience preferred.

• Strong independent judgment and decision-making skills.

• Ability to work in a fast-paced environment, prioritize work and meet deadlines.

• High school diploma or its equivalent

This is an exciting opportunity for a results-driven individual with a passion for leadership and business growth. If you meet the requirements and are ready to take on this challenging role, we encourage you to apply.

Job Type: Full-time

Pay: $55,000.00 - $62,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Branch Manager: 1 year (Required)

Ability to Commute:

• Louisville, KY 40216 (Required)

Work Location: In person