• Actively demonstrates a guest-first attitude (positive and friendly) by exemplifying excellent internal and external guest service skills at all times with all ages, especially kids, families, and older adults
• Actively promote the LACMA free youth membership program
• Maintain a conversational knowledge of LACMA’s general policies and procedures and the exhibition and programming schedule
• Share factual, educational, and necessary information with colleagues, visitors and members via excellent written and verbal communications
• Maintain regular and predictable attendance
• Attend various training sessions as scheduled
• Operate computer and Tessitura (training provided) member dashboard while maintaining a strict attention to accuracy
• Escalate any guest service issues, complaints, or unanswerable questions to the Director, Youth & Family Programs

• The expected hourly pay for this Los Angeles, CA based position is $19.50. Subject to change.
• LACMA is committed to providing its employees with valuable and competitive benefits as a core part of a strong overall employee experience.

• At least one year of relevant experience in a high volume and customer service focused setting
• Plus, but not required-fluency in other languages besides English, art-making skills, art history or arts education knowledge
• Must operate with attention to detail, creativity, have excellent problem-solving skills, be self-motivated, and have strong organizational skills while managing a continuous workflow
• Strong skills in ticketing software, preferably in Tessitura
• Basic math skills
• Comfortable working both collaboratively and independently
• Curious about making museums accessible
• Open availability including holidays, nights, weekdays, and weekends

Please submit a Cover Letter to be considered.