GENERAL CLERK III 

This General Clerk III position offers administrative support and requires the below experience:

MINIMUM REQUIRED EXPERIENCE:

• Computer and software skills; specifically knowledge of electronic medium such as html,

CSS, Microsoft Excel, PowerPoint, Adobe Acrobat, MS Word

• Communicate clearly both orally and in writing;

• Exhibit good telephone etiquette when answering telephone and record incoming calls from

customers within the Department, official from other Federal agencies, or member of the

general public. Transfer calls without losing customer connection or relay information

accurately to proper personnel or functional area point of contact.

• Understand the services provided by the organization in order to respond to customer

inquiries or to transfer caller to correct individual or functional area;

• Ability to maintain appointment calendar for the Office Director;

• Receive and distribute correspondence and determine, on the basis of its subject matter, the

appropriate personnel for referral;

• Maintain a list of all incoming actions, due dates and assignments; make appropriate and

timely follow-up to ensure that deadlines are met;

• Collect data and prepare the weekly activity report of significant activities/events for the

organization and submit in a timely manner as requested;

• Develop electronic filing system and scan signed documents as required;

• Maintain reading filed, office files and reference riles

• Retrieve from office files various material requested by technical staff;

• Prepare letters and memorandums for the staff in accordance with DOE Correspondence

Guidelines;

• Maintain correspondence log of incoming and outgoing correspondence and provide timely

follow up to ensure documents advance through the concurrence chain in a timely manner;

• Photocopy documents as required;

• Proofread documentation as required;

• Process statistical reports and create graphs/charts as required;

• Make travel reservations and process travel reservations as required;

• Process security clearances for employees separating from DOE-HQ by initiating inquiries

into the system to screen for property accountability;

• Sort and distribute incoming mail;

• Support the coverage of the Office of Management, (MA-1) when the assigned Federal

Administrative Support Assistant is out of the office;

MINIMUM EDUCATION:

• Associate degree or equivalent training in business management;

• Two years general office work experience, which indicates ability to acquire the knowledge

and skills, needed to perform the duties of the position to be filled. Specialized office

experience may be substituted for general experience.