29 Jobs in Lorain, OH
Lorain County Health Dentistry is Hiring a CALL CENTER REPRESENTATIVE Near Lorain, OH
Hours: Full-time, Monday - Friday, 8:30am - 5:00pmPrimary PurposeThe Call Center Representative provides direct service to patients, providers, and other support staff. They are often the first and last person a patient interacts with at Lorain County Health & Dentistry and therefore play an integral role in managing the overall patient experience. Call Center Representatives are expected to work closely with providers and other staff members and function as a team player to meet and exceed the needs of the patient.
Education And Certification Requirements
- Must have a high school diploma or GED.
- Previous experience as a receptionist, secretary, or call center representative in a medical setting is preferred.
- Experience in patient scheduling preferred.
- Must be able to demonstrate computer knowledge, including: basic Microsoft Office and the ability to navigate and manipulate multiple software applications in a single session.
- Knowledge of medical terminology preferred.
- Ability to maintain a calm and professional demeanor and communicate enthusiastically with patients.
- Ability to be responsive in working with a culturally- diverse patient population.
- Ability to independently coordinate multiple tasks.
- Ability to work cooperatively with others.
- Bilingual Spanish speaking is a plus.
- Answer phones and route calls and messages to providers and other staff members efficiently.
- Schedule patient appointments in accordance with guidelines.
- Update the Practice Management System (PMS) with accurate patient addresses, phone numbers, and insurance information.
- Perform patient scheduling by completing accurate phone discussions to obtain demographic, insurance, financial and appointment related information.
- Build positive relationships with internal and external customers/patients.
- Prioritize and multi-task to meet the demands of a busy office, including answering a high-volume of phone calls.
- Demonstrate professional phone etiquette and take complete and accurate phone messages.
- Must maintain accurate records.
- Comply with HIPAA guidelines as all times
- Extensive use of computer and telephone.
- Some lifting of supplies and equipment up to 50 lbs.
- 20% walking or standing, 80% sitting at a desk.
- Category II re: exposure to blood, bodily fluids, and communicable diseases.
- Excellent Training and Orientation Program
- Paid Holidays
- Generous Paid Time Off (PTO)
- Health, Dental, and Vision Insurance
- Prescription Coverage
- Employer Paid Life Insurance
- Employer Paid Short- and Long-Term Disability
- 401(k) Retirement Plan
- Giving back, outreach, and true advocacy to the patient community we serve.
Job Summary
Full Time
Ambulatory Healthcare Services
$36k-46k (estimate)
06/18/2023
06/27/2024
lorainhealth-dentistry.com
LORAIN, OH
50 - 100
2002
Private
STEPHANIE WIERSMA
$10M - $50M
Ambulatory Healthcare Services
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The job skills required for CALL CENTER REPRESENTATIVE include Customer Service, Call Center, Scheduling, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a CALL CENTER REPRESENTATIVE. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CALL CENTER REPRESENTATIVE. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CALL CENTER REPRESENTATIVE positions, which can be used as a reference in future career path planning. As a CALL CENTER REPRESENTATIVE, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CALL CENTER REPRESENTATIVE. You can explore the career advancement for a CALL CENTER REPRESENTATIVE below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Perfect for Call Center Representatives with two to five years of experience.
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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
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Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
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Step 3: View the best colleges and universities for Call Center Representative.
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