Windwalker Group has an exciting opportunity to join our award-winning team as a Full-Time Security Account Manager in the Metro Boston Area!

SCHEDULE:To Be Determined – 40 hours per week

DUTIES:

• Develop and implement security policies and protocols to ensure the physical safety of all facility members/employees, vendors, and visitors, as well as the security of company owned property and other assets.
• Create/design processes and strategies to respond to critical events that may impact the facility or human lives.
• Direct investigations and other responses to accidents/incidents, including interviewing witnesses and victims, reviewing complaints; gathering/preserving physical evidence and completing reports.
• Investigate and prepare reports on facility maintenance and safety conditions.
• Investigate fires, hazardous situations and/or other facility related incidents.
• Assist Fire Department/EMS/Police in connection with any evacuation or members/employees, vendors, or visitors.
• Ensure daily administrative documentation (relating to security) is completed timely and accurately.
• Ensure all facility members/employees have proper company issued identification, and all data entry related to the company’s access control systems is complete and current.
• Partner with the human resources team to manage the onboarding of new employees.
• Train and supervise all facility security guards.
• Monitor and report any service issues to the facilities team.
• Develop a process and maintain documentation on all restraining orders.
• Enforce facility safety (including card access processes and functions).
• Create incident reports relating to security breaches, vehicle accidents, safety incidents, etc.
• Additional Duties as assigned by management.
• Responsible for the on-site quality control management.

Qualifications

• Prior security, law enforcement, or military experience required; 3 or more years of experience highly preferred.
• 3 to 5 years in a continuous supervisory position or equivalent
• 3 to 5 years of experience in the hospitality or customer service-related field
• Computer experience, including working knowledge of programs such as Outlook/Outlook 365, MS Office Suite, as well as the ability to learn various other software programs.