What you’ll do:

This position will be responsible to provide a variety of sales and support functions for internal and external customers to drive customer satisfaction. Primary functions include: order review and entry, pre and post order management support, daily customer interaction and advocacy, quote generation and management, and technical product support.

ESSENTIAL FUNCTIONS:

• Provide product and order management support ensuring customer satisfaction, value and business growth
• Collaborate cross functionally to ensure on time delivery of customer order requirements
• Provide product and technical support and solutions to customers by collaborating with product marketing, engineering, quality and other appropriate departments
• Apply independent thinking skills and technical knowledge to make product selection requirements to meet unique customer application needs for a diverse product offering
• Maintain quote and order requirements for Eaton customers by executing pre and post order support, order conversion, and escalation requests in a timely manner
• Manage and resolve Non-Conformance Requests on behalf of the customer by working with sales representative, customer, and install vendor
• Be a strong customer advocate within the organization while balancing business initiatives towards Profit Plan
• Drive and execute process improvement focused on enhancing customer satisfaction, department and business needs
• Demonstrate creative problem-solving skills to generate well balanced customer and business solutions
• Provide interim account coverage in areas that are open due to vacated territories, vacations, extended leave, or other reasons, including business growth.
• Collaborate on functional and cross functional projects that drive growth in support of Eaton Wright Line strategic goals and initiatives, including invoice reconciliation.
• Maintain Finese Daily Support
• Other duties as assigned

Qualifications:

Basic Qualifications:

• Bachelor’s degree from an accredited college required
• Minimum of 2 years’ experience in Customer Service/Inside Account Support
• Legally authorized to work in the United States without company sponsorship now or in the future
• Relocation assistance is not available for this position (only candidates within 50 mile radius of Worcester, MA considered) Active-Duty Military Service member candidates are exempt from the geographical area limitation

Preferred Qualifications:

• Key enterprise account support
• Critical thinking skills
• experience in Microsoft Office applications (particularly Outlook, Word & Excel)
• Knowledge of AS400, Lotus Notes, and CRM software
• Technical Degree
• Strong presentation and training skills
• Excel expertise

Skills:

Position Criteria:

• Excellent verbal and written communication skills
• Outstanding interpersonal skills with the ability to work with all levels within the organization
• Establishes strong internal and external customer relationships
• Maintains a positive attitude under stress and time constraints
• Ability to adapt to change, to maintain a positive attitude in a stressful work environment
• Strong organizational skills with ability to prioritize while working in a fast-paced, changing environment
• Computer skills including knowledge of Microsoft Office applications
• Ability to take direction, work both independently, and as part of a team
• Mechanical aptitude to understand product applications at end user level

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