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Purpose of Job
This position is responsible for complete and accurate pre-registration and registration of various patient types, including, inpatient admissions, outpatient, emergency services, and same day surgeries at multiple locations.
Job Functions
Efficiently registers patients, in person or via phone, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.
Assigns the appropriate Guarantor for each patient.
Ensures patients receive necessary disclosures, privacy information, and signs the Consent to Treat documentation.
Verifies insurance eligibility and benefit information using real time eligibility; reviews the insurers response to each verification request and takes appropriate action based on the response to ensure the proper insurance plan and billing address are entered in the system.
Completes the MSQ, as appropriate, for patients with Medicare
Collects financial obligations from patients and provides financial counseling and / or estimates when appropriate.
Reconciles and performs end of day cashier duties
Works with internal staff and third party payers to obtain information necessary for the registration.
Assists and refers internal and external customers to proper resources for questions.
Provides professional and courteous customer service to internal and external customers.
Adheres to strict confidentiality when handing patient information.
Meets established quality and productivity standards / requirements
Ensures inpatient notification process to third party payers is completed within established timeframes.
Performs other duties as assigned
Minimum Education / Work Experience
High school graduate or equivalent
1-2 years previous healthcare experience
Familiar with medical terminology
Strong customer service experience
Knowledge / Skills / Abilities
Ability to effectively handle high-stress fast paced environment
Ability to meet and maintain the necessary background checks as aligned with position functions
Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above
Ability to multi-task and high attention to detail
Ability to perform basic math functions and count money
Ability to serve patients in a friendly and efficient manner
Knowledge of basic computer functions and Microsoft Office applications
Ability to work autonomously and as a team
Ability to respond appropriately to unpredictable situations and diverse patient populations
Capable of making independent decision with the use of strong critical thinking and problem solving skills
Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions mentioned above
Preferred Qualifications
Bilingual
Link to Employee Health Physical Demands
Last updated : 2024-05-16
Full Time
Skilled Nursing Services & Residential Care
$40k-52k (estimate)
03/31/2024
08/17/2024
cp.duluth.us
Spring Park, MN
<25
Skilled Nursing Services & Residential Care
The job skills required for Patient rep include Customer Service, Billing, Confidentiality, Microsoft Office, Problem Solving, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient rep positions, which can be used as a reference in future career path planning. As a Patient rep, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient rep. You can explore the career advancement for a Patient rep below and select your interested title to get hiring information.