NANRIC

Job Overview:

We are seeking a detail-oriented, self-motivated Customer Specialist to join our growing business in the Equine Podiatry industry. (That's right, specialty therapeutic products made for horse's feet.) We want a resourceful person that is genuinely excited to help customers, troubleshoot and solve problems. The ideal candidate will provide excellent customer service and always go the extra mile.

Job Description:

Customer Service

• Process Phone, Email & Online Orders
• Email correspondence/ freight quotes for Domestic and International inquiries
• Help clients choose appropriate product and inform the correct usage and applications
• Process catalog requests
• Gain Equine Podiatry product knowledge / terminology

Shipping

• Enter invoices / Sales Receipts using Quickbooks software
• Ship orders (Domestic & International) using UPS, USPS, FedEX, and DHL software

Inventory

• Manage inventory; perform purchasing, receiving and stock maintenance to ensure par levels and consistent product availability
• Manage accounts payable and receivable, utilizing QuickBooks software
• Execute strict daily quality control measures on outbound stock and incoming inventory

Marketing

• Maintain website - add / update products
• Create brochures for lectures
• Assist in Catalog design
• E-newsletters and social media
• Update customer database / mailing list
• Event planning and management for trade shows, educational clinics, and symposiums including marketing, registrations, reservations, set up, logistics, and student/client care

Operations

• Maintain a clean and healthy work environment
• Aid in in-house manufacturing and production of the businesses core products
• Manage business in absence of Director

Required Qualifications

• Knowledge of Quickbooks, Adobe Photoshop, Word, Excel, Outlook preferred
• Post High School Education
• Able to lift up to 75 pounds

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off

Experience level:

• No experience needed

Shift:

• 4 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Do you have any experience shipping domestic or international orders?
• NANRIC receives and ships some large shipments. Are you able to lift up to 75 pounds?

Work Location: In person