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The Evans Network of Companies
Langhorne, PA | Full Time
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Collections Specialist
$41k-51k (estimate)
Full Time 5 Months Ago
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The Evans Network of Companies is Hiring a Collections Specialist Near Langhorne, PA

DescriptionAre you passionate about customer service and thrive in a role where you can make a meaningful impact? We're looking for a dedicated Collections Specialist (known internally as Collector) to join our team in Langhorne, PA. The Collector is responsible for managing assigned accounts and proactively contacting customers to collect payments, ensuring positive relationships while settling accounts.
Essential Job Duties
  • Follow up with delinquent accounts, meticulously recording information in the recordkeeping system
  • Contact customers with past-due invoices via phone or email, maintaining positive relationships throughout the process
  • Respond promptly to incoming emails/calls regarding invoices/billing
  • Provide chargeback notices to agents listed on the account
  • Provide aging reports to customers or agents
  • Handle collection letters
Serve as a backup for Credit
  • Create account codes and retrieve credit reports for credit applications
  • Analyze the credit history of customers and review credit applications
  • Perform credit checks and modify accounts as needed
  • Update collector codes and emails in accounts
  • Determine the creditworthiness of applicants by determining the risk involved by providing a credit limit to move loads for the customer
  • Ensure that all approved applications comply with company criteria
  • Respond to credit increases, new accounts and general inquiries using the Salesforce queue
  • Mentor and train other department members
  • Review contract requests and send them to the contracts team for review
  • Process Certificate of Insurance requests and update the database
  • Provide ACH and Banking details to customers through DocuSign
  • Exercise discretion when communicating account information with individuals including agents, prospective customers, and potential new agents ensuring confidentiality
  • Provide carrier packets and other key documents necessary to set up accounts with companies
  • Complete customer forms for account set up and oversee the completion of Safety documents required by customers
Requirements
  • High school diploma or equivalent
  • Some office experience
  • Strong typing skills
  • Effective negotiation skills
  • Ability to remain calm and composed in stressful situations
  • Analytical and detail-oriented, with top notch organization skills
  • Collaborative team player
  • Solid mathematical skills
  • Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
  • Ability to read, speak, write, and understand English in a professional manner
Preferred Qualifications
  • Experience in a professional office environment
  • Trucking industry experience
What's in it for me?
  • Medical, Dental, and Vision Insurance
  • Company Paid Life Insurance
  • Company Paid Short Term Disability Insurance
  • Company Paid Long Term Disability Insurance
  • Employee Assistance Program
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA) with employer contributions
  • 401K Employer Match
  • Paid Vacation
  • 8 Paid Holidays
  • Paid on a weekly basis!
  • Employee referral bonus program ($500)
  • The opportunity to work with good humans
Schedule - In Person, On SiteMonday - Friday, 8:00am - 5:00pm
If you are ready to contribute your skills and passion to a dynamic team, apply now and embark on a rewarding career journey with us!
Greatwide is a member of The Evans Network of Companies. With extensive capacity and a nationwide network of agents, we are ready to handle your transportation demands. We understand our business is about relationships. We work hard to establish new and nurture existing relationships with our Customers, Agents and Independent Contractors.

Job Summary

JOB TYPE

Full Time

SALARY

$41k-51k (estimate)

POST DATE

12/06/2023

EXPIRATION DATE

06/21/2024

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The following is the career advancement route for Collections Specialist positions, which can be used as a reference in future career path planning. As a Collections Specialist, it can be promoted into senior positions as a Collections Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collections Specialist. You can explore the career advancement for a Collections Specialist below and select your interested title to get hiring information.

If you are interested in becoming a Collections Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Collections Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Collections Specialist job description and responsibilities

Collections Specialists are generally responsible for managing and collection all the outstanding accounts receivables form clients and customers.

02/26/2022: New York, NY

Collections specialists are responsible for managing overdue accounts for an organization.

12/16/2021: Port Arthur, TX

They prepare official receipts and coordinate with account payable specialists from other companies with pending payables.

01/03/2022: Omaha, NE

remind the clients for the overdue payment

01/05/2022: Fayetteville, NC

Contact clients for overdue outstanding payment

02/28/2022: Saginaw, MI

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Collections Specialist jobs

Build an optimized Collections Specialist resume quickly and easily using administrative skills.

02/02/2022: Omaha, NE

Collections specialists must be able to approach each conversation as a fresh start without carrying over any emotions from previous calls.

02/04/2022: Idaho Falls, ID

These more advanced collection specialists must know, understand, and follow federal guidelines for these actions.

02/03/2022: Elkhart, IN

Learn excellent knowledge of billing procedure

03/03/2022: Utica, NY

Relevant work experience as a Collections Specialist are prefered

03/03/2022: Charleston, SC

Step 3: View the best colleges and universities for Collections Specialist.

Florida Southern College
Colby College
Dartmouth College
University of Notre Dame
Western Washington University
Canisius College