Careers That Change Lives

Bring your talents to an industry leader in medical technology and healthcare solutions we’re a market leader and growing every day.

You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career.

We support your growth with the training, mentorship, and guidance you need to own your future success.

Our journey to Engineer the Extraordinary, begins with the collective efforts of our employees around the world. It’s those efforts that are reflected in Tenet 5 of our Mission, and rewarded through a complete package of benefits, pay, and resources designed to support you at every career and life stage.

Learn more about our benefits by clicking on the link near the bottom of this job description.

We are currently seeking a Customer Specialist to join our UNiD Cranial & Spinal Technologies group. This is a remote position from anywhere in the United States .

to learn more about UNiD Adaptive Spine Intelligence (ASI). This is an exciting opportunity to serve as a resource between engineering and the medical community.

A Day in the Life

As a UNiD Customer Specialist, you will collaborate with hospital staff, sales representatives, and engineers to ensure patient specific implants are manufactured and delivered in time for surgery.

You will be a key partner and will be exposed to sensitive information requiring considerable use of tact, diplomacy, discretion, and judgement.

Responsibilities will include but are not limited to :

• Manage and update surgical schedules.
• Collaborate with hospital staff, sales representatives, and consultants to obtain the information required to design a patient specific implant mainly through telephone and other written communications.
• Collect patient radiographic images from different sources.
• Ensure the case information is relayed to the corresponding engineer(s) in a timely and effective manner.
• Clinic, hospital, and patient account management, including scheduling and implant verification.
• Provide comprehensive support to health care professionals in collaboration with other internal stakeholders such as Sales, Transport & Logistics, etc.
• Provide advice and project support for all aspects of customer operational processes (also working with customers on end-to-end process improvement) and products.

Must Have - Minimum Requirements

• Bachelors degree required
• Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience

Nice to Have

• 2 years of medical case management experience
• Experience as a research coordinator
• Experience with hospital EMR / PACS
• Experience working in a fast-paced environment

Last updated : 2024-05-18