Responsibilities :

• Co-develop and lead the management and implementation of consumer centered programs that are aligned with brand strategy.
• Responsible for building and maintaining effective working relationships with key internal stakeholders, sales force personnel, CSLB consumer advocates, chapter / patient foundations and organizations to manage the execution of the programs and to demonstrate the program value to the community.
• This position is responsible for the overall coordination of the consumer advocates that need to be aligned to the brand(s) they support.
• They are to ensure these advocates are fully compliant to CSLB’s Ethical Interactions with Consumer Guidelines and any future company-approved SOPs that may apply.

They are also responsible for managing the yearly contractual agreements between CSLB and the advocates, where applicable and manage conflict resolutions that may arise.

• The Patient Engagement Associate will be responsible for supervising the collaborative activities with external partners and agencies in the integration of services, technologies and capabilities to ensure delivery of consumer program components.
• This role will lead the training of outside agencies on CSLB’s program processes, advocate usage and continue to identify cost and process efficiencies.
• This role will ensure all program milestones are met and delivered to appropriate brand team members along with their recommendations and interpretations.
• Responsible for ensuring that program spend reports against budget / forecast and metrics are available to the brand team on a regular basis along with their recommendations and interpretations delivered during quarterly reviews.
• This position will strive to be Subject Matter Experts on community issues, patient needs and identify gaps and opportunities.

The Patient Engagement Associate will communicate their recommendations with program enhancements based on that expertise to the brand.

• Supports commercial operations core business processes for assigned area
• Contributes to strategies and concepts for improving processes, efficiency and practices
• Identifies and prioritizes service improvement opportunities and creates plans for implementation
• May focus on areas such as marketing communication / promotion, patient engagement, training, data management or distribution / logistics

Qualifications :

• 3-5 years' relevant commercial operations experience
• 1-3 years’ experience with consumer relations, preferable in a rare diseases community. 1-3 years’ experience in marketing communications and / or event planning and facilitation required.

Business experience in chronic disease management preferred.

Proficiency with Microsoft Office; SAP experience preferred

Different qualifications or responsibilities may apply based on local legal and / or educational requirements. Refer to local job documentation where applicable.

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Our Benefits

CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones.

CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters.

Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.

Please take the time to review our to see what’s available to you as a CSL employee.

About CSL Behring

CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases.

Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas.

Last updated : 2024-05-14