Role Description

Seeking a Commercial Lines Associate Account Manager for our Kensington Location. This position requires a highly motivated, detail-oriented, individual to join our fast-growing team. This role will work closely with the sales and operations team to manage existing and new business accounts. Knowledge of commercial lines insurance products as well as account management experience are required. Candidates who are fluent in Spanish highly preferred.

Duties and Responsibilities:

• Support Account Managers and Sales team on dedicated book of insurance business.
• Provide professional, courteous customer service to clients.
• Support client service requests, policy quoting, certificate of insurance issuance and other projects as needed.
• Support renewals for assigned book of business.
• Stay up to date on carrier programs, compliance, regulation and other relevant industry information.
• Meet or exceed customer service standards and client retention targets.
• Assist with troubleshooting billing and service-related issues.
• Manage inbound call activity and direct to appropriate agency contacts.
• Provide administrative and data entry support as needed.
• Appropriately document conversations with clients and carrier representatives and updates all computer systems and automated agency management systems when necessary. Ensure the accuracy of data in those systems.
• Prepare reports for management as required.
• Attend industry related continuing education training and courses.
• Collaborate and support colleagues as needed, as well as contributes to continuous operational improvements, service standards and excellence.
• Perform other duties and projects as assigned.

Qualifications and Experience:

• Associate Degree or higher or
• Minimum 1 years P&C commercial insurance experience.
• Minimum 1 years account management or relationship management experience in insurance.
• Current P&C insurance license required.
• Fluent in Spanish language preferred.
• Working knowledge of Agency Management Systems (EPIC), and Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
• Working knowledge of Applied or other agency management system.
• Legally able to work in United States.

About Risk Cooperative (www.riskcooperative.com)

Risk Cooperative, an Ensurise company, is a specialized strategy, risk and insurance advisory firm licensed to originate, place and service innovative risk-transfer and insurance solutions across life, health, property, casualty and speciality lines. Risk Cooperative helps organizations address risk, readiness and resilience through a comprehensive service and solution offering in partnership with leading insurance companies and value-adding partners. As one to the leading, innovative and entrepreneurial firms in the industry, we are seeking highly motivated, and team-oriented individuals to join our fast growing firm.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Associate (Preferred)

Experience:

• Commercial Insurance: 1 year (Required)
• Account Management: 1 year (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Property and Casualty License (Required)
• Life and Health License (Preferred)

Ability to Commute:

• Kensington, MD 20895 (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person