RoesselJoy Technology has partnered with a non-profit organization looking for a contract IT Consultant. The IT Consultant will be responsible for the day-to-day oversight and operation of our organization's technology systems and infrastructure. They will oversee the organization's computer systems, electronic data operations, and outsourced helpdesk. They will ensure our internal staff and teams receive timely and efficient services in collaboration with the organization's Managed Service Provider. The IT Consultant will work and communicate with staff at all levels in the organization to identify and develop processes and systems for IT and will collaborate with staff on technology solutions for various projects and initiatives. This position requires someone adept at researching and then enacting technology solutions while also paying keen attention to customer service and care. They must explain highly technical information in clear and simple language. They will additionally be the first point of escalation for answering, translating, and making determinations on IT policies and procedures for staff.

• Duties and responsibilities Project Work with different departments and teams to identify technical challenges and solutions particular to their work.
• Develop and implement project plans that streamline IT systems and address current and future needs. Assist in the development of policies and procedures and monitor adherence.
• Maintain accurate systems documentation, Including network diagrams, FAQs (for staff and IT), procedures, etc.
• Collaborate with technology vendors to incorporate changes to systems to ensure projects are completed on time and in-budget.
• Management Oversee vendor relationships and ensure the smooth delivery of services.
• ​Work with the technology team to ensure data security across all environments.

Requirements

• ProCare-Data system
• DocuSign & Smart-sheet
• Zoom
• ShoreTel-telephone system
• Microsoft Office 365·
• ​Salesforce-CRM