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JD :
Provide first-level support for Microsoft Intune and Windows Autopilot-related issues.
Assist end-users with device enrolment, application deployment, and configuration in Microsoft Intune.
Working knowledge in Registering a device, working on Compliance Remediation, reporting, working on Delivery Optimization, Update Windows Defender security intelligence, Windows Update feature upgrade and quality patching during autopilot, Driver and Firmware Servicing, Windows Driver update management.
Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance.
Collaborate with other IT support teams to escalate and resolve more complex issues.
Maintain accurate records of support activities and resolutions in a ServiceNow.
Participate in the development and maintenance of support documentation and knowledge base articles.
Design and implement Intune configurations and policies to meet organizational needs.
Conduct root cause analysis for recurring or severe Intune-related problems.
Participate in the planning and execution of Intune migrations and upgrades.
In-depth knowledge of Microsoft Intune architecture, policies, and features with understanding of Microsoft Intune and mobile device management.
Experience with PowerShell scripting and Intune Graph API for automation and customization in Intune are a plus.
Proficient in Windows, iOS, and Android operating systems.
Strong analytical and problem-solving skills.
Excellent communication and collaboration skills.
Ability to work collaboratively in a team environment.
Relevant certifications (e.g., Microsoft Certified : Modern Desktop Administrator Associate) are a plus.
Soft skills :
Proven record of thoroughness and diligence as any mistake can affect 150,000 end points.
Good communication skills with stakeholders
DevOps / ITIL experience a plus
Last updated : 2024-05-17
Full Time
$49k-61k (estimate)
05/19/2024
08/18/2024
The job skills required for Desktop support specialist include IT Support, Problem Solving, Communication Skills, Collaboration, iOS, Android, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop support specialist positions, which can be used as a reference in future career path planning. As a Desktop support specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support specialist. You can explore the career advancement for a Desktop support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Specialist job description and responsibilities
Desktop support specialists often deal with clients who are having trouble with their systems.
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Documents technical support procedures and maintaining customer records.
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Desktop Support Specialists keep computer networks running efficiently for their organization.
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They configure end-user software, hardware and upgrade existing client desktops computers for best efficiency.
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Desktop support specialists maintain computer networks and provide technical help to computer users.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
02/01/2022: Carson City, NV
Gain experience with operating systems.
02/21/2022: Denver, CO
Experience in technical support positions is a plus.
04/15/2022: Clarksville, TN
Practice fixing common computer problems.
03/04/2022: Binghamton, NY
Use past security breaches as learning examples.
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Step 3: View the best colleges and universities for Desktop Support Specialist.