Hello,

My name is Siddarth Kumar , and I am a Staffing Specialist at Ehub Global Solution . I am reaching out to you on an exciting job opportunity with one of our Client

Job Title: NOC Lead Engineer /NOC Engineer/IT Support /

Location: Jackson,MI

Mode : Contract (12 Months) (100% Onsite)

Job Description

· Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.

· Monitoring and escalation of critical application as per the SOW.

· Troubleshoot Network and Security relates issues

· Generate and publish Application performance report

· Provide notification to customers and the service teams for Severity 1 events.

· Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.

· Central point of contact for technical support teams including status updates for on-going incidents/events.

· Must have aptitude and attitude to learn / work on new technologies.

· Should be willing to work in shifts 24x7.

· Create, update and document system processes and tasks as required.

· Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.

· Work Closely with Wireless technology groups

Thank you

Siddarth Kumar

Recruitment &Client Delivery Manager

Ehub Global Inc

17304 Preston Road Suite 800

Dallas, Texas. 75252

USA| Costa Rica | India | Canada

M: 214-525-7051

Siddarth.Jha@ehub.global

www.ehub.global

Job Type: Contract

Salary: From $37.00 per hour

Compensation package:

• Hourly pay

Experience level:

• 6 years

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Jackson, MI 49201 (Preferred)

Ability to Relocate:

• Jackson, MI 49201: Relocate before starting work (Preferred)

Work Location: In person