25 Jobs in Indianapolis, IN
Vaco Technology is Hiring an IT Support Engineer (Tier 2 ) Near Indianapolis, IN
Primary Responsibilities
- Provide Tier II IT Support
- Manage and Maintain Desktop, Server Computer Systems, and Other Computer Assets
- Windows 10/11 Deployment / Administration
- Answer & record phone calls, email messages, and voicemail messages presented to the Help Desk.
- Record all necessary information in call tracking tool for each problem.
- Resolve every problem possible by providing training or technical assistance to caller utilizing documentation, online knowledge bases, on-site training (when possible), or other technical support channels.
- Forward escalation issues to Tier III teams.
- Serve as liaison between end user and other IT personnel.
- Inform Associates of system outages and upgrades.
- Document additions / changes / deletions to Help Desk documentation.
- Assist in network user / device administration.
- Assist in the support and maintenance of company computer assets.
- This position is 100% onsite - Carmel, Indiana
Job Summary
Full Time
$54k-67k (estimate)
06/09/2024
06/26/2024
vacotechnology.com
Carmel, TN
25 - 50
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The following is the career advancement route for IT Support Engineer (Tier 2 ) positions, which can be used as a reference in future career path planning. As an IT Support Engineer (Tier 2 ), it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Engineer (Tier 2 ). You can explore the career advancement for an IT Support Engineer (Tier 2 ) below and select your interested title to get hiring information.
