2 Jobs in Indianapolis, IN
Skill Demand is Hiring a Call Center Agent Near Indianapolis, IN
coverage, and general Medicaid program information. Identify the customer’s
needs, clarify information, research every issue, and provide response in a
timely manner. Follow communication “scripts” and other documented
procedures when handling different topics. Meet personal/team production and
quality targets to exceed contract required response times for the call center.
RequirementsPerform other duties as required based on business needs.
Qualifications:
- Call center experience as well as previous experience in customer service,
- Strong verbal communication skills
- Excellent attendance record
- Knowledge of general insurance billing procedures
- Ability to learn quickly with attention to detail
- Proper grammar usage both written and verbal
- Previous experience in a customer support role
- Knowledge of receiving and processing payment information
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Ability to analyze requests and resolve inquiries by following established
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities, and manage time effectively
- Ability to project a positive attitude and a high degree of self-confidence
- High school diploma
- The training itself will take approximately 3 to 4 weeks.
- This includes instructor led training, learning modules completed on the computer and mentoring with an experienced agent. Training will occur on-site at our offices and remotely from resources home office environment.
- There are knowledge checks completed during the training and an assessment given at the end of the training (a 90% score is needed to pass)
- The hours during training are from 8:30AM to 5:00PM.
- The regular work shifts we are hiring for are during the hours of 8:00AM to 6:00PM (Monday – Friday).
- These roles will be a “hybrid” work schedule of remote & onsite on-going.**
Any pre-planned appointments/vacations/time away should be avoided/rescheduled during training.
Job Summary
Full Time
$34k-44k (estimate)
06/01/2024
07/31/2024
skilldemand.com
Indianapolis, IN
25 - 50
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The job skills required for Call Center Agent include Customer Service, Call Center, Customer Support, Verbal Communication, Active Listening, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
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Problem-Solving and Flexibility.
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Step 3: View the best colleges and universities for Call Center Agent.
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