12 Jobs in Illinois, IL
Abbott is Hiring a Technology Support Analyst Near Illinois, IL
Working at AbbottAt Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You’ll Also Have Access To
- Career development with an international company where you can grow the career you dream of.
- Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Technology Support Analyst assists the Legal Technology team in providing end user support for legal systems including, but not limited to
- Passport (legal matter management and ebilling system),
- iManage (document management),
- Global Entity Management System (entity management) and
- iMatter (legal matter management).
- Functions as the Subject Matter Expert (SME) for analyzing and resolving Legal system support requests.
- Reviews support tickets and emails, analyzes and triage issues, determine root cause(s) and works closely with the Legal Technology team, Business Technology Services, and other resources to resolve issues.
- Provides Level 1 and 2 support leading day-to-day issue management, system incidents, troubleshooting errors.
- Understands the capabilities of Legal systems and departmental business processes and how Legal systems can be used to facilitate their work processes for matter, document, and entity management.
- Onboarding and offboarding of users, providing system usage guidance.
- Support end user training in coordination Legal Technology team.
- Documents system enhancement list, prioritize an recommend system and process improvements with Manager, Legal Technology
- Assists with system testing and troubleshooting.
- Monitor system performance, health checks, and verifying integrations are functioning as expected.
- Assists with software upgrades, enhancements, installation, and projects.
- Maintains system documentation to enable knowledge transfer within the Legal Technology team.
- Tracks helpdesk requests to shared mailboxes.
- Conduct ad hoc issue resolution sessions.
- Bachelor’s degree in a technical discipline OR equivalent experience
- Minimum 1-2 years of experience in a system support role, particularly related to legal or comparable systems
- Good technical aptitude, able to readily understand and analyze complex system concepts and technical issues
- Highly customer service focused
- Strong verbal and written communication skills
- Excellent computer skills (particularly with MS-Office applications)
- Ability to work independently and as part of a team
- Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on X (formerly Twitter) @AbbottNews and @AbbottGlobal.
The base pay for this position is $48,000.00 – $96,000.00. In specific locations, the pay range may vary from the range posted.
Job Summary
Full Time
Transportation
$57k-77k (estimate)
06/10/2024
07/14/2024
abbott.co.nz
TORONTO, ONTARIO
25 - 50
1981
Private
JOHN J. HUMPHREYS
<$5M
Transportation
Related Companies
About Abbott
Abbott is a financial brokerage firm that offers business, personal and health insurance, and home loan services for individuals.
The job skills required for Technology Support Analyst include Troubleshooting, Customer Service, Written Communication, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Technology Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technology Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technology Support Analyst positions, which can be used as a reference in future career path planning. As a Technology Support Analyst, it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technology Support Analyst. You can explore the career advancement for a Technology Support Analyst below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
