Job Description

Job Description

• Provide the highest level of customer service, ensuring that all customers feel comfortable and become regular guests at the sportsbook
• Writes tickets and processes cash winning tickets
• Counts cash at the beginning and end of each shift
• Adhere to all rules and regulations set forth by MD Lottery and the sportsbook
• Become familiar with entire bet offering and be able to answer questions about the offering with confidence
• Work to resolve customer questions / disputes / complaints and escalate to direct supervisor when needed
• Have a positive attitude that helps ensure a great work environment
• Ensure all customers are made to feel welcome at all times and provide friendly service
• Calls for MTL support when writing bets requiring MTL paperwork
• Ensure that all necessary paperwork / documentation is filled out accordingly to company policy
• Other duties assigned
• Adhere to uniform policy and ensures a clean and neat presentation

Minimum Requirements

• Must have basic computer knowledge
• General sports and sports betting knowledge preferred, but not necessary
• Must have a minimum of 1 year of cash handling experience in a work setting
• 21 years of age or older
• Must be able to obtain a Gaming License from the MD lottery
• Must be able to provide a high level of customer service in a very fast pace environment
• Present yourself in a professional and polite manner
• Strong communication skills, both written and verbal
• Must be able to work a flexible schedule including nights, weekends and holidays

Essential Functions / Exposures :

• Ability to do simple math
• Must be able to stand for extended periods of time
• Must be able to lift, pull or push 25 lbs.
• Must be able to twist, bend or reach with no significant boundaries

About Us

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet.

Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods;

collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.

Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices.

We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans.

Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

About the Team

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics Holdings Inc.

a global digital sports platform. The Fanatics Sportsbook is available to nearly 93% of the addressable online sports bettor market in the U.

S. in the following states : Arizona, Colorado, Connecticut, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Vermont, Virginia, West Virginia and Wyoming.

Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates nineteen retail locations including retail sportsbooks outside of Progressive Field and Nationwide Arena and the only sportsbook inside an NFL stadium at Commanders Field.

Fanatics Betting and Gaming is headquartered in New York with offices in Denver and Dublin, Ireland.

Last updated : 2024-06-10