Ascendum Machinery, a leading Volvo Construction Equipment dealer, is seeking a knowledgeable and proactive IT Support person to join our team. This person will be responsible for managing, maintaining, and troubleshooting Ascendum's IT systems and infrastructure. The ideal candidate will possess a strong technical background, excellent problem-solving skills, a stellar customer support background and a passion for technology.
FLSA STATUS: The U.S. Fair Labor Standards Act (FLSA) requires employers to classify their employees as being either exempt or non-exempt for the purpose of being paid overtime wages. The essential duties of this job are such that the employee is classified according to the FLSA as a Non-Exempt employee.
EQUAL OPPORTUNITY: Ascendum makes recruitment, employment, promotional and all other People and Culture decisions without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy (including childbirth and related conditions, including, but not limited to, lactation), disability, hair texture or protective hairstyle, veteran status, uniformed service, genetic information, or any other class or characteristic protected by applicable law. This policy applies to all aspects of employment that include but are not limited to hiring, promotion, training, transfers, job assignments, terminations, recalls, wage and salary administration, and application of all Company policies, procedures, and benefits.
TRAVEL REQUIREMENTS : 0-10%
RESPONSIBILITIES:

• Set up, configure, and upkeep hardware and software systems, covering servers, desktops, laptops, printers, and network devices.
• Address technical support inquiries from users promptly and effectively resolve issues.
• Investigate hardware and software glitches, identify underlying causes, and apply appropriate remedies.
• Enforce and implement IT security protocols and procedures to safeguard against unauthorized access, malware, and potential threats.
• Oversee user accounts, permissions, and access rights in alignment with organizational guidelines.
• Work collaboratively with fellow IT team members and across departments to facilitate IT projects and initiatives.

Requirements
EXPERIENCE/COMPETENCIES/PROFICIENCIES:

• Experience and/or Education : Associate's or Bachelor's degree, or equivalent professional experience or certifications.
• Computer Skills : In-depth knowledge of Microsoft Windows operating systems is a must.
• Demonstrated experience in an IT Specialist role or similar position.
• Proficient understanding of networking principles, protocols, and technologies, such as TCP/IP, DNS, DHCP, and VLANs.
• Hands-on experience with virtualization technologies like VMware and Hyper-V, as well as cloud platforms such as AWS and Azure.
• Familiarity with IT security best practices and tools, including firewalls, antivirus software, and intrusion detection systems.
• Strong troubleshooting and problem-solving abilities.
• Effective communication and interpersonal skills, capable of engaging with users across all levels of the organization.
• Ability to work autonomously and collaboratively in a fast-paced environment.
• Knowledge of Active Directory, Group Policy, and Office365 is highly desirable.

PHYSICAL DEMANDS:
Employees are expected to meet the Physical Demands of the job. If requested and deemed necessary, Ascendum Machinery will provide reasonable accommodation to a disabled employee to meet the Physical Demands of the job.

• While performing this job, the employee is regularly required to talk or hear.
• The position requires the ability to sit or stand for long periods.
• Ability to operate office equipment such as computers, keyboards, and telephones.
• Manual dexterity and fine motor skills for tasks such as typing, filing, and handling paperwork.
• Visual acuity and ability to read and interpret documents.
• The position requires the ability to occasionally lift up to 30 pounds.