Description

POSITION SUMMARY: Sales Support is responsible for managing lease rental work orders, lease returns, trade inspections, remarketing processes, and various administrative tasks related to equipment management. The ideal candidate will possess strong multitasking skills, attention to detail, and excellent communication abilities.

FLSA STATUS: The U.S. Fair Labor Standards Act (FLSA) requires employers to classify their employees as being either exempt or non-exempt for the purpose of being paid overtime wages. The essential duties of this job are such that the employee is classified according to the FLSA as a Non-Exempt employee.

EQUAL OPPORTUNITY: Ascendum makes recruitment, employment, promotional and all other People and Culture decisions without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy (including childbirth and related conditions, including, but not limited to, lactation), disability, hair texture or protective hairstyle, veteran status, uniformed service, genetic information, or any other class or characteristic protected by applicable law. This policy applies to all aspects of employment that include but are not limited to hiring, promotion, training, transfers, job assignments, terminations, recalls, wage and salary administration, and application of all Company policies, procedures, and benefits.

TRAVEL REQUIREMENTS: Minimal, up to 10%

To perform the job successfully, the employee must be able to perform each essential duty of the job in a satisfactory manner, with or without reasonable accommodation. The essential duties of the job include the Responsibilities, Experience, Proficiencies, and Physical Demands described below.

RESPONSIBILITIES: Satisfactorily performing and/or achieving the following Responsibilities are essential duties of the job. Job duties are dispersed by Director of Sales. 

Coordinating:

· Manage machine sale documents and logistics for shipments.

· Coordinate attachment installations and pre-delivery inspections.

· Handle freight quotes and logistics for machines and equipment.

· Create the deal evaluation process and issue purchase orders (POs).

· Manage hold, reserved, and status updates for equipment.

· Process sales documents and ensure smooth handover for invoicing.

Invoicing:

· Organize and store delivery documents, verify signed documents.

· Handle tax forms and maintain customer files for sales and rentals.

· Manage liability insurance certificates and historical documents.

· Process invoices for rentals, machines, attachments, and freight.

· Calculate commissions and prepare rental reports.

· Conduct various audits, including inventory and department audits.

· Handle RPO payoff and provide sales-related documents.

New Products:

· Manage purchasing process for new machines and attachments.

· Coordinate processing and documentation for new equipment.

· Maintain price files for new machines and attachments.

· Coordinate pre-delivery inspections and manage accrual accounts.

· Source attachments based on customer requirements and specs.

· Store and manage all documents related to new machines and attachments.

· Submit orders for National Accounts and collaborate with sales reps on customer orders.

· Resolve invoice disputes and manage cargo claims and damages.

· Confirm price protection and handle vendor-related tasks.

Other:

· All other duties as assigned.

Requirements

 EXPERIENCE/COMPETENCIES/PROFICIENCIES 

· Experience and/or Education: Two-year degree or high school graduate with equivalent work experience.

· Computer Skills:  The employee can use the equipment and software required to accomplish the responsibilities of this position. Strong knowledge of Microsoft Products such as Word, Excel, and Outlook. 

· High proficiency in customer relationship skills. 

· Strong organizational and multitasking skills.

· Attention to detail and accuracy in handling documentation.

· Excellent communication and interpersonal skills.

· Proficiency in data management and record-keeping.

· Familiarity with inventory management systems and CRM software.

· Knowledge of remarketing processes and equipment industry terminology.

· Ability to work independently and collaboratively in a dynamic environment.

· Strong problem-solving and decision-making abilities.

· Discretion in handling confidential company information. 

PHYSICAL DEMANDS – Being able to meet the Physical Demands of the job is an essential duty of the job.

· While performing this job, the employee is regularly required to talk or hear. 

· The position requires the ability to sit for long periods.

· Ability to operate office equipment such as computers, keyboards, and telephones.

· Manual dexterity and fine motor skills for tasks such as typing, filing, and handling paperwork.

· Visual acuity and ability to read and interpret documents.

· The position requires the ability to occasionally lift up to 10 pounds. 

· Employees are expected to meet the Physical Demands of the job. If requested and deemed necessary, Ascendum Machinery will provide reasonable accommodation to a disabled employee to meet the Physical Demands of the job.