HCT is a well-established business in specialty healthcare distribution that is rapidly growing. We seek a friendly individual to join our growing team who enjoys helping others and providing excellent customer service. This will be a full-time, in-office position.

We are looking for someone with a friendly personality who enjoys helping others, can provide excellent customer service, with a strong attention to detail. You will need to have good organizational skills, and enjoys being part of a team. you will enjoy variety in your day balancing both incoming customer orders and acting as a liaison to our sales representatives. . HCT is a supportive, family-oriented, hard-working company dedicated to its customers. If you fit the qualifications below, we want to hear from you!

Responsibilities

· Convert incoming client calls and emails into orders

· Responds quickly and professionally to customer questions and concerns

· Analysis of open orders and follows up as needed

· Work closely with team of sales representatives to assist customer needs

· Setting up and updating customer accounts as needed

· Support the AR team with billing problems as needed.

Knowledge Skills & Abilities

· Experience in providing stellar customer service

· Ability to troubleshoot customer concerns

· Must be able to effectively handle multiple priorities and directives coming from various sources

· Highly organized with exceptional follow-through abilities

· Strong attention to detail

· Ability to work independently and adapt easily.

· IT competent, good typist and proficient with phone systems

· Proficient in Microsoft Word, Outlook and Excel

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Holliston, MA 01746 (Required)

Ability to Relocate:

• Holliston, MA 01746: Relocate before starting work (Required)

Work Location: In person