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Description
Summary : As a full-time Branch Resource Team member, you will engage in proactive sales and customer service activities, including teller transactions.
You will be part of the Branch Resource Team and will support a defined group of branches in Huntington’s Branch Network.
Colleagues in the Branch Resource Team will travel between their assigned branches and the work location may change daily.
Colleagues in the Branch Resource Team must have access to reliable transportation to facilitate working in multiple branches.
Serves in a concierge role by servicing walk-in customers. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.
Effectively resolves customer issues. Strong comfort level with technology and educates customers on how to optimize their use of bank technology (online, mobile, and ATM banking) so they can bank more conveniently and better manage their money.
Proficient in consumer deposit products. Proactively identifies opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
Educates and refers customers to other areas of the bank to deepen relationships and build strong internal partnerships pursuant to OCR guidelines.
Adheres to all operational, security, risk and regulatory related policies and procedures. Demonstrates acumen in sales, customer service, relationship management, banking, communication and presentation.
A Customer Experience Banker is a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services.
You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.
Duties & Responsibilities :
Engage in proactive sales and customer service activities, including teller transactions. Responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, and other banking products and services.
Serves in a concierge role by servicing walk-in customers
Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.
Effectively resolves customer issues. Strong comfort level with technology and educates customers on how to optimize their use of bank technology (online, mobile, and ATM banking) so they can bank more conveniently and better manage their money.
Proficient in consumer deposit products. Proactively identifies opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
Educates and refers customers to other areas of the bank to deepen relationships and build strong internal partnerships pursuant to OCR guidelines.
Adheres to all operational, security, risk and regulatory related policies and procedures. Demonstrates acumen in sales, customer service, relationship management, banking, investments, business banking,, communication and presentation.
Required Qualifications :
Preferred Qualifications :
Exempt Status : (Yes not eligible for overtime pay) ( No eligible for overtime pay)
Workplace Type : Office
Office
Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
Tobacco-Free Hiring Practice : Visit Huntington's Career Web Site for more details.
Agency Statement : Huntington does not accept solicitation from Third Party Recruiters for any position
Last updated : 2024-05-10
Full Time
Banking
$67k-88k (estimate)
05/11/2024
06/21/2024
huntington.com
COLUMBUS, OH
15,000 - 50,000
1866
Public
STEPHEN D STEINOUR
$5B - $10B
Banking
Huntington Bancshares is a financial holding company of banks that provides commercial, small businessand banking services.
The job skills required for Banker include Customer Service, Financial Services, Customer Relationship, ATM, Sales Process, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Banker. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Banker. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Banker positions, which can be used as a reference in future career path planning. As a Banker, it can be promoted into senior positions as a Private Banker III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Banker. You can explore the career advancement for a Banker below and select your interested title to get hiring information.