PRIMARY DUTIES:

• ACT AS A FRONT-LINE INTERFACE TO CLIENTS BY ACCEPTING, PRIORITIZING AND RESOLVING HELPDESK TROUBLE REPORTS AND TICKETS WHILE PROVIDING EXCEPTIONAL CUSTOMER SERVICE.
• ONSITE VISITS TO CLIENT LOCATION AS NEEDED. MILEAGE REIMBURSED.
• ADMINISTER VARIOUS USER ACCOUNTS INCLUDING BUT NOT LIMITED TO: NEW USER SETUP, NETWORK PERMISSIONS, CONFIGURATION OF CORPORATE E-MAIL VIA MICROSOFT EXCHANGE & DISTRIBUTION LIST MAINTENANCE.
• MAINTAIN AND UPDATE STANDARD DESKTOP/LAPTOP CONFIGURATIONS.
• INSTALL AND PROVIDE SUPPORT FOR ALL HARDWARE AND PERIPHERALS.
• TROUBLESHOOT PRINTERS/COPIERS & ESCALATE SERVICE ISSUES TO VENDORS IF NEEDED.
• TROUBLESHOOT APPLICATION SYSTEM ISSUES, RESOLVE AND RECOMMEND SOLUTIONS.
• VIRUS MITIGATION AND/OR CLEANSING OF INFECTED SYSTEMS.
• MAINTAIN AND UPDATE IT ASSET INVENTORY.
• CREATE & DISTRIBUTE USER MANUALS/CHEAT SHEET DOCUMENTATION AS NEEDED.
• RESEARCH ISSUES TO RESOLVE PROBLEMS OUTSIDE OF KNOWLEDGEBASE.
• ADDRESSES ALL OTHER TECHNICAL ISSUES AS THEY ARISE.

DESIRED EXPERIENCE, KNOWLEDGE AND SKILLS:

• STRONG COMMUNICATION AND PROBLEM-SOLVING SKILLS REQUIRED FOR BOTH HELPING END USERS AND RESOLVING ISSUES WITH VENDORS WITH MINIMAL OVERSIGHT.
• ABILITY TO TAKE OWNERSHIP OF PROBLEMS, WORK ALONE OR WITH OTHERS TO FOLLOW THEM TO A SUCCESSFUL RESOLUTION.
• EXPERIENCE MAINTAINING NETWORK & PHONE CABLING AND LANS
• FAMILIAR WITH COMPUTER CONFIGURATIONS
• KNOWLEDGE OF APPLE IPHONE CONFIGURATION
• WORKING KNOWLEDGE OF AZURE ACTIVE DIRECTORY

Job Type: Part-time

Pay: $30.00 per hour

Expected hours: 25 – 30 per week

Benefits:

• Flexible schedule

Experience level:

• 3 years

Schedule:

• Monday to Friday

Experience:

• Help desk: 5 years (Preferred)
• Azure Active Directory: 2 years (Preferred)

Work Location: Hybrid remote in Herndon, VA 20171