Quest Diagnostics seeks Patient Registration Representative who is responsible for all PSC (Patient Service Center) front office duties.

This function includes and is not limited to : Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies.

May provide support at several locations. Duties and Responsibilities-Greet customers appropriately. Treat all customers in a courteous manner.

• Reads, understands, and complies with departmental policies, protocols and procedures : (, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
• Performs basic clerical duties, , faxing, preparing mail, some data entry.-Demonstrates organizational commitment and values of Quest Diagnostics.
• Adheres to departmental and company policies.-Reports on time to work, following attendance guidelines. -Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Use established protocols for reporting customer complaints. -Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
• Completes all required training.-Assists with stocking of supplies.-Other duties as required to meet the customer requirements.
• Completes special projects as requested by supervisor or manager. Required Work Experience : -One year customer service experience Preferred Work Experience : -Keyboard / data entry and PC experience-Medical Terminology helpful, not required Education : High School Diploma or Equivalent Required

Last updated : 2024-06-11