3 Jobs in Hauppauge, NY
Long Island Select Healthcare, Inc. is Hiring a Call Center Representative(Bilingual in Spanish) Near Hauppauge, NY
Description
- Provide flexible coverage of front-desk and/or call center when staffing needs require.
- Works cohesively within the Patient Services Department.
- Maintains confidentiality of patients, administrative, and financial functions
- Provides patient-focused service and presents positive impression of LISH to both internal and external customers.
- Manage high-volume amount of inbound and outbound calls in a timely manner.
- Answers phone promptly; in a polite and professional manner
- Documents all incoming & outgoing phone calls within the EMR
- Meet or exceed Quality Assurance Requirements and other key performance metrics.
- Maintains minimum 80 answered calls and 90% call answer rate daily
- Schedules appointments for patients:
- Obtains & Enters accurate demographic information into the EMR
- Identifies client needs, clarifies information, researches issues and provides solutions.
- Identifies appropriate insurance as needed and re-verifies accordingly
- Schedules appointments correctly, clearly documenting the reason for the appointment, verifies entered data coincides with appointments
- Reviews appointment details with caller prior to hanging up
- Updates patient registration/demographic info with new/terminated insurance policies, copay information
- Makes reminder phone calls as requested
- Reschedules appointments when necessary
- Acts as liaison between patient and Health Center Staff
- Directs calls to other departments/individuals when needed
- Resolves problems and fulfills requests by clarifying desired information; researches and explores alternative solutions; implements solutions; escalates unresolved problems.
- Understands when to escalate calls to management
- Processes new patient registration forms, HIPAA, privacy notice, and demographic change forms.
- Communicates Sliding Scale policy to patients, requests documentation.
- All other duties as assigned by the Patient Services Manager.
None.
QualificationsII. Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
III. Education and/or Experience
High school diploma, General Education Diploma (GED), or High School Equivalency Diploma (HSE); College degree preferred. Previous experience preferred.
SkillsIV. Necessary Skills & Abilities
Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical SkillsAbility to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer SkillsTo perform this job successfully, an individual should have basic to intermediate knowledge of Microsoft Office software (Outlook, Excel, Word), as well as Practice Management and Electronic Medical Record software.
Other Skills And Abilities
- Experience with clerical procedures
- Should be well organized.
- Skill and Ability to communicate effectively in oral and/or written form.
- Understanding and application of telephone etiquette
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Job Summary
Full Time
Ambulatory Healthcare Services
$38k-50k (estimate)
06/05/2024
07/02/2024
lishcare.org
CENTRAL ISLIP, NY
50 - 100
2016
JOHN LESSARD
$10M - $50M
Ambulatory Healthcare Services
Related Companies
About Long Island Select Healthcare, Inc.
Long Island Select Healthcare Inc. is a comprehensive network of community health centers under a Federally Qualified Health Center model. We provide Article 16 and 28 clinic services at 8 locations across Suffolk County, New York.
The job skills required for Call Center Representative(Bilingual in Spanish) include Call Center, Microsoft Office, Confidentiality, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative(Bilingual in Spanish). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative(Bilingual in Spanish). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative(Bilingual in Spanish) positions, which can be used as a reference in future career path planning. As a Call Center Representative(Bilingual in Spanish), it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative(Bilingual in Spanish). You can explore the career advancement for a Call Center Representative(Bilingual in Spanish) below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Perfect for Call Center Representatives with two to five years of experience.
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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
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Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Step 3: View the best colleges and universities for Call Center Representative.
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