DESCRIPTION OF DUTIES:
The Business Analyst/Process Analyst is responsible for working closely with product owners, the platform architect, and as a member of scrum teams. The role is focused on eliciting, documenting, and analyzing business processes and requirements; supporting developers; and testing new functionality. This position is responsible for the following:

1. Defines and documents customer business functions and processes.
2. Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems.
3. Tracks and documents change to business and functional specifications; writes detailed procedures for use in user guides and training.
4. Identifies opportunities for improving business processes; assists in the preparation of proposals to develop new systems and/or operational changes.
5. Researches and prepares statistical reports. Consolidates information into cohesive form for use in management decision-making.
6. Leads functional testing, participates in system integration testing, and supports user acceptance testing.
7. Provides technical assistance in training.
8. Ensures that customer goals and requirements are met.
9. Escalates issues to management as appropriate.
10. Assists in the development of standard documentation, layouts, templates, and terminology.

ESSENTIAL FUNCTIONS:

• Communicate effectively, both orally and in writing.
• Research, assess, and document customer landscape encompassing people, process, technology, and business partners.
• Operate effectively in agile project environment.
• Work independently and as a team member.

EXPERIENCE:

• 5 years of requirements facilitation and documentation.
• 5 years of high proficiency in Microsoft Word, Excel, and Visio.
• 3 years of experience in agile software development projects.
• 3 years of business or technical consulting preferred.
• ServiceNow Platform experience desired.
• ITIL v3 or v4 Foundation certification desired.
• Government experience desired.