Customer Service Manager (KSAW)

A. Summary

1. The Customer Service Manager facilitates the efficient operation of the assigned

location by performing a variety of customer service, clerical, and administrative

tasks.

B. Exemption Status

1. Non-exempt

C. Job Status

1. Full-time, 40 hours per week

2. Schedule: In office, Monday – Friday, 8:30 am – 5:30 pm

D. Job Location

1. KSAW – Marquette/Sawyer Regional Airport

E. Pay

1. Base

F. Reports To

1. Line Service Manager

G. Direct Reports

1. None

H. Required Education

1. High school diploma or equivalent required

2. Associate degree preferred

I. Essential Job Duties

1. Provides front desk customer service to include processing POS transactions

2. Answers and transfers phone calls, screening when necessary.

3. Welcomes and directs visitors and clients.

4. Maintains filing systems as assigned.

5. Assists Line Service Manager to assign tasks involving airplane and hangar

maintenance and cleaning.

6. Retrieves information as requested from records, e-mail, minutes, and other related

documents; prepares written summaries of data when needed.

7. Responds to and resolves administrative inquiries and questions.

8. Maintains office supplies and coordinates maintenance of office equipment.

9. Maintains a system for recording expenses and the use of petty cash.

10. Periodically compares current and anticipated fuel orders with available inventory;

uses judgment to anticipate demand for, and to acquire, additional fuel as needed.

11. Assist service line manager with procurement of other non-fuel orders

12. Participates in periodic meetings with sales, marketing, and other related

departments

13. Coordinates with vendors to maintain fuel inventory and billing to include account

setup, ordering, and record retention.

14. Review line service records for accuracy to include fuel sheets/transactions and daily

tank level reports

J. Additional Job Duties

1. May assist in training new hires on the POS system.

2. Performs other related duties as assigned by Line Service Manager.

K. Required Skills / Experience

1. Three to five years of experience in a customer service role

2. Experience with billing and other general administrative functions

3. Excellent verbal and written communication skills.

4. Excellent interpersonal and customer service skills.

5. Proficient in Microsoft Office Suite or related software.

6. Excellent organizational skills and attention to detail.

7. Basic understanding of clerical procedures and systems, such as recordkeeping and

filing.

8. Ability to work independently.

9. Ability to sit at a desk and work on a computer for prolonged periods of time.

10. Ability to lift up to 15 pounds on occasion with or without accommodation.

L. Desired Traits / Characteristics

1. Strong critical thinker & superb attention to detail

2. Outstanding communication and interpersonal skills with strong follow through

3. Flexible, collaborative, & a team player

4. Passionate customer service

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Preferred)

Ability to Commute:

• Gwinn, MI 49841 (Required)

Work Location: In person