Job Summary:
We are seeking a Customer Service Manager to help oversee our customer service team. The ideal candidate will have a strong background in retail sales and customer service, with exceptional leadership skills.

Duties:

-Customer Service team scheduling
- Supervise and lead the customer service team to ensure excellent service delivery
- Handle customer inquiries, complaints, and escalations in a timely and professional manner
- Manage cash handling procedures and ensure accuracy in transactions
- Monitor stock levels and coordinate with the inventory team for replenishment

-Supply and merchandise ordering and inventory.
- Implement strategies to enhance customer satisfaction and loyalty
- Collaborate with other departments to improve overall operations

Qualifications:
- Proven experience in a customer service or retail environment
- Strong leadership skills with the ability to motivate and guide a team
- Excellent communication and interpersonal abilities

This position offers the opportunity to lead a dedicated team in providing exceptional customer service. If you have a passion for delivering outstanding customer experiences and possess the required qualifications, we invite you to apply for this rewarding role.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 30 – 50 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off

Experience level:

• 4 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Grove City, PA 16127 (Required)

Ability to Relocate:

• Grove City, PA 16127: Relocate before starting work (Required)

Work Location: In person