1 Job in Greenfield, IN
Cynet Systems is Hiring a Desktop Support Engineer Near Greenfield, IN
- Deliver transition program capabilities - knowledge transfer, process and procedure, service & projects take on, technology and infrastructure, contract and vendor management.
- Design and update run-books.
- Monitor progress to make sure client deliverables are delivered on time and reported to the head of field services.
- Monitor stakeholder expectations and take corrective action to address gaps.
- Should be able to multitask and have the ability to handle multiple customers simultaneously.
- The hands-on roles were expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets.
- To provide infrastructure administration functions.
- Providing on-site cover as part of a shift arrangement.
- Being prepared to work out of hours when required and to provide out-of-hours on-call support cover as required.
- Backing up and restoring settings and associated systems administration activities.
- Oversee issues through to resolution on all appropriate requests
- Trains and orients staff on the use of hardware/software/tools presented to the client as a part of the overall delivery solution.
- Performs other duties as assigned.
- Knowledge of integrating ITSM solutions for automatic ticket creation and site services support.
- Strong technical skills in handling user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphones, etc., and Microsoft Windows desktop operating systems and business productivity applications i.e. Office.
- Should have a good understanding of the tools and technology landscape, current trends, and applicability in the outsourcing environment.
- Knowledge of troubleshooting and resolving software issues; reimaging computers/hard drives.
- Administration experience of MS Active Directory users & groups, policies, and management concepts.
- Knowledge of categorizing and prioritizing end-user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
- Experience with Deskside Level 2 troubleshooting.
- Preferred if have experience in leading teams of 4-8 deskside engineers.
- Ability to interact with customers to ensure that the service is efficient and responsive
- Provide SME support analytically to a successful conclusion.
- Ability to interact with cross-functional teams of EUC to provide support on any due diligence required to perform the solutioning of the field services/deskside support project architecture.
- A self-starter with the ability to work on their initiative.
- Diploma or Engineering degree along with MSCE or CNE qualification
- PMP/ Prince2/ ITIL carries an edge.
- Minimum 5-10 years of related field experience in End User support including VIP support.
- Installation and configuration Desktop/Laptop/ Printer/ Server/ Networks etc.
- Substantial experience in Desktop, Workstation, Notebook, and printer management.
- Certified Windows Administration.
- Supporting Windows core technologies.
- Collaboration experience including remote control of PCs and video conferencing knowledge.
- Deliverables include ensuring the proper levels of run and maintenance support.
- Strong Microsoft Office skills (Outlook, Word, and Excel).
- Thorough understanding of Outlook's calendaring tool.
- Understanding of Exchange functional accounts and how they are used within Microsoft technologies.
- Strong customer handling skills.
- Strong written and verbal communication skills (English language).
- Must be detail-oriented and self-motivating.
- Experience in managing and leading a geographically and culturally diverse team.
- A background security check is mandatory.
- Maintain interdepartmental relationships to resolve client issues.
- Effectively communicate with extended service providers and IT infrastructure groups.
- Develop and maintain excellent communication and working relationship with both organization and customer delivery/management teams.
- Adaptability.
- Analysis.
- Customer Service Orientation.
- Functional Job Knowledge.
- Initiative.
- Judgment/Decisiveness.
- Managing Stress.
- Negotiation.
- Oral Communication.
- Persuasiveness/Influence.
- Planning and Organizing.
- Root Cause Analysis.
- Teamwork Orientation.
- Technical and Professional Competence.
- Work Standards.
- Technical and process support documentation.
- ITSM.
- ITIL.
- Proactive.
Job Summary
Contractor
IT Outsourcing & Consulting
$76k-99k (estimate)
05/24/2024
10/22/2024
cynetsystems.com
ARCOLA, VA
500 - 1,000
2010
ASHWANI MAYUR
$50M - $200M
IT Outsourcing & Consulting
Related Companies
The job skills required for Desktop Support Engineer include IT Support, Customer Service, Operating System, Active Directory, Microsoft Office, Field Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Engineer positions, which can be used as a reference in future career path planning. As a Desktop Support Engineer, it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Engineer. You can explore the career advancement for a Desktop Support Engineer below and select your interested title to get hiring information.
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