Description:
Provide Service Desk IT coverage during business hours to cover shifts due to field upgrades and vacations
Assist with the imaging and profiling of Windows 11 desktops and laptops
Must be willing to travel regularly via car and airfare to assist with field upgrades; our client has over 80 sites that must be visited over the next 15 months
Position could require weekly travel to locations across the US.
When providing Service Desk coverage ability to work with ticketing systems and knowledge base articles
Qualifications:
Advanced knowledge of Microsoft operating systems and related components.
Prior experience on IT Service or Help Desk
Prior experience traveling to support IT hardware upgrades is preferred
Strong customer service skills
Ability to escalate issues and follow issues to resolution
Prior experiencing imaging and profiling desktops is preferred
Prior experience with Office 365 and Windows 10/11 is required
3 years (or 7 years without a degree) of experience with duties listed above.
Excellent communication skills, both oral and written; ability to communicate technical directions, both in person and over the phone
Excellent customer service skills; ability to work successfully with a variety of personalities and various management levels.
Experience working in a team-oriented, collaborative environment.
Highly self-motivated and self-directed
Skills:
Deployment, Windows 10, Troubleshooting, Desktop, Windows, windows 11, Imaging
Additional Skills & Qualifications:
Need to be able to travel weekly to sites for 12 - 15 months (will be deploying Windows 11 at over 80 sites across the United States).
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.