Job Title: Front Office Manager

Job Summary: Works closely with General Manager in overseeing front office operations, including guest relations, front desk, team building, and staff development. Supervises the work of front office representatives. Responsible for the operation of all aspects of the front office.

Job Duties:

• Manages all aspects of the hotel front office.

• Coordinates training programs.

• Monitors safety conditions and employees’ adherence to safety procedures. Updates emergency plans and procedures and assures that effective training for these programs is conducted in all departments.

• Receives, investigates, and acts upon complaints from guests and employees.

• Maintains an inventory of vacancies, reservations and room assignments.

• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

• Knows room locations, types of rooms available, and room rates.

• Registers arriving guests and assigns rooms.

• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

• Coordinates guest room maintenance work with the engineering and maintenance division.

• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.

• Knows daily activities and meetings taking place in the hotel.

• Reports any unusual occurrences or requests to the manager or assistant manager.

• Manages and resolves all guest complaints in a professional and courteous manner.

• Processes guest check-outs and handles monetary transactions.

• Maintains cash drawer ensuring deposits are made properly and the drawer remains even at $300 at shift end.

• Maintains customers’ privacy.

• Maintains a high level of professional appearance and demeanor.

• Performs other duties as assigned by GM.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Holidays
• Nights as needed
• On call
• Rotating weekends
• Weekends as needed
• Weekends only

Work setting:

• In-person

People with a criminal record are encouraged to apply

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Grandville, MI 49418 (Required)

Ability to Relocate:

• Grandville, MI 49418: Relocate before starting work (Required)

Work Location: In person